IT Systems Administrator

Description

• Troubleshoot connectivity and hardware issues.
• Troubleshoot issues in macOS, Windows, and common productivity tools.
• Ensure smooth onboarding/offboarding of users and devices.
• Administer MS 365 and Azure to manage user accounts, SSO, MFA, and access policies across tools.
• Provide responsive tech support for employees.
• Maintain office network (Wi-Fi, firewalls, printers, conference rooms).
• Administer licenses for core SaaS platforms (e.g., Microsoft 365, Salesforce).
• Help design scalable systems and processes as the IT function grows.
• Coordinate with IT vendors, ISPs, and software providers.
• Create IT policies, user guides, and internal documentation.
• Set up and manage macOS and Windows laptops.

Requirements

• Comfortable working independently and building IT processes from the ground up.
• Exposure to cybersecurity principles (system protection/defense and incident investigation).
• Strong experience with macOS and Windows device management (Jamf & Intune).
• Solid understanding of networking fundamentals (Wi-Fi, DHCP, DNS, firewalls).
• Associate degree (or higher) in Computer Science, Information Technology, or a related field preferred.
• Excellent organizational and communication skills with a customer-first mindset.
• High familiarity with Microsoft 365 administration and SSO (Teams, SharePoint, Azure AD).
• Familiarity with compliance frameworks like SOC2.
• 3+ years of IT generalist or systems administration experience, ideally in a cloud-first or SaaS environment.
• Light scripting experience (PowerShell, Bash, etc.) and SQL query experience.
• Experience with IT ticketing systems and troubleshooting in Mac and PC environments.
• Nice-to-have: Certifications such as CompTIA or Microsoft.
• Tech-savvy problem solver with a learning mentality; able to research, evaluate, and adapt solutions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance