Field Service Representative - Power/Electrical

Description

A typical day includes pre‑site preparation, equipment startup, repairs, preventive maintenance, and field modifications, as well as documenting service reports and expense entries. Representatives also work closely with managers, regional service directors, and technical support to resolve escalated issues, and they continuously train on new products both in the field and classroom.

• Travel throughout the region and occasionally nationwide, including overnight stays, to provide local customer support.
• Assist senior technicians and collaborate with project managers on large system start‑ups and high‑complexity projects.
• Serve as a delegate for the District Service Manager to address operational issues when needed.
• Operate diagnostic and testing equipment and accurately document service findings in reports and correspondence.
• Perform physically demanding tasks such as lifting up to 40 lb, bending, stooping, and working in extreme temperatures or confined spaces.
• Utilize Microsoft Office (Outlook, Teams, Word, Excel) and Schneider’s digital tools for reporting and resource navigation.
• Participate in a mentorship program after initial training, pairing with a local area mentor for ongoing on‑the‑job development.

Requirements

The role requires an Associate’s degree, trade certification, military training, or comparable experience in electrical disciplines, plus the ability to read blueprints and understand AC/DC power systems. At least two years of field service experience with UPS, power distribution, or related equipment is required, together with strong safety practices, hazard identification, and familiarity with NFPA‑70E or OSHA standards.

• Communicate effectively in English with customers and team members, both verbally and in written service documentation.

Benefits

This full‑time U.S. position offers a total compensation range of $66,000 to $99,000 per year, which includes base salary and a short‑term incentive. Salary is set based on role level, performance, skills, experience, and education. Employees also receive a comprehensive benefits package that covers medical, dental, vision, life insurance, flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holiday and PTO accrual, stock purchase options, and military leave.

New hires undergo eight weeks of in‑person training at Schneider’s state‑of‑the‑art facility in Dallas, Texas, followed by online modules and mentorship from a local area guide to support on‑the‑job learning. The company supplies service vehicles, tools, uniforms, mobile devices, and laptops for daily use.

• Receive Benefit‑Bucks credits to apply toward selected benefits, 12 paid holidays, and 15 days of PTO (pro‑rated in the first year).

Training + Development

Interview process

Visa Sponsorship

Security clearance