Technical Support Engineer II

Description

• Modify Modine firmware to correct TMS product response.
• Travel to Modine production facilities and suppliers to assist with product launch.
• Test Modine TMS products identifying root cause of issue (firmware, electrical, mechanical, or customer-side) and assist in proposing solution with appropriate TMS team members (if needed)
• Help maintain a database of issues, response times, resolutions, and lessons learned for trend monitoring and quick resolution of recurring issues
• Perform other lab based equipment testing, troubleshooting, and duties as required.
• Travel to customers for field troubleshooting and modification of existing product.
• Act as first and primary point of contact for Modine TMS customers regarding any type of technical issue: mechanical, electrical, or software related.
• Present a professional image of Modine at all times in appearance and behavior.
• Make every attempt to independently solve incoming customer issues and inquiries, escalating issues as necessary to the appropriate teams for assistance.
• Develop and maintain tools used by Modine engineers and technicians. This includes field services tools used by Application Engineering and Sales along with tools used by plant and Warranty technicians.
• Report concerning trends to applicable engineering teams for further investigation and resolution.
• Continually enhance skills and knowledge through on-the-job training and external seminars.

Requirements

• BS in Computer Science, Electrical Engineering, or other closely related technical field of study
• Experience or technical knowledge of electric drivetrains, vehicular thermal management, and commercial vehicles desired.
• Must have demonstrated ability to troubleshoot and resolve complex mechanical and electrical issues.
• Knowledge of the Controller Area Network (CAN) protocol and SAE J1939 specifications preferred.
• Must be results-oriented with excellent analytical, planning, organization, and execution skills.
• Experience providing direct technical support to customers
• Experience with electrical lab equipment is preferred.
• Knowledge of electrical codes, such as NEC, UL, IEC and CE, is beneficial.
• Must have or be able to obtain a passport for travel to Canada.
• Must be able to demonstrate some level of programming proficiency. Experience with embedded C and Python preferred.
• Be extremely responsive to all customer inquiries.
• Must be proficient in problem-solving, root cause analysis and project management.

Benefits

• After 90 days of continuous employment
• Short Term Disability (company paid)
• Employee Assistance Program
• Paternity Leave (4 weeks at 100% pay)
• Tuition Reimbursement
• 4 weeks of paid parental leave paid at 100%
• Health Savings Account (HSA) with employer contribution
• Maternity Leave (12 weeks at 100% pay)
• Flexible Spending Accounts (FSA)
• 401k Retirement plan and company paid match
• Long Term Disability
• 8 weeks of short term disability leave paid at 100%
• Life Insurance
• Competitive time-off policies
• Competitive health, dental & vision insurance coverage

Training + Development

Interview process

Visa Sponsorship

Security clearance