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Customer Care Representative
Toll Brothers
Builds and markets residential and commercial properties, financing new home developments.
Manage warranty service and inspections for homeowners, ensuring satisfaction.
6d ago
Junior (1-3 years)
Full Time
Franklin, TN
Field
Company Size
4,900 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Commercial
Mortgage
Architecture
Land Acquisition
Insurance
Home Automation
Home Security
Role
What you would be doing
customer satisfaction
service requests
purchase orders
service coordination
quality inspections
homeowner meetings
Responsible for customer satisfaction metrics related to homeowners served
Service Request Management: entering, updating, closing and Purchase Order processing
Service appointment communications and coordination between Homeowners and Trade Partners
Conduct Home Complete/Quality Inspections prior to delivery to the Customer
Conduct routine Homeowner meetings to observe and assess warranty request submissions
What you bring
high school
customer service
construction
outlook
excel
word
High school diploma or equivalent
Outstanding Customer Service Skills
3 - 5 years of residential construction experience
Strong computer skills including Outlook, Excel, and Word
Applies creative problem-solving to address business needs and issues
Experience with a service department
When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
Ability to plan and prioritize while focusing on detail orientation and effective time management
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