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Toll Brothers

Customer Care Representative

Company logo
Toll Brothers
Builds and markets residential and commercial properties, financing new home developments.
Manage warranty service and inspections for homeowners, ensuring satisfaction.
6d ago
Junior (1-3 years)
Full Time
Franklin, TN
Field
Company Size
4,900 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Commercial
Mortgage
Architecture
Land Acquisition
Insurance
Home Automation
Home Security
Role
What you would be doing
customer satisfaction
service requests
purchase orders
service coordination
quality inspections
homeowner meetings
  • Responsible for customer satisfaction metrics related to homeowners served
  • Service Request Management: entering, updating, closing and Purchase Order processing
  • Service appointment communications and coordination between Homeowners and Trade Partners
  • Conduct Home Complete/Quality Inspections prior to delivery to the Customer
  • Conduct routine Homeowner meetings to observe and assess warranty request submissions
What you bring
high school
customer service
construction
outlook
excel
word
  • High school diploma or equivalent
  • Outstanding Customer Service Skills
  • 3 - 5 years of residential construction experience
  • Strong computer skills including Outlook, Excel, and Word
  • Applies creative problem-solving to address business needs and issues
  • Experience with a service department
  • When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
  • Ability to plan and prioritize while focusing on detail orientation and effective time management
  • 1 - 3 years of Customer Service Experience
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
$10B Revenue
Annual Revenue
The company generates significant annual revenue, reflecting its strong market presence and robust operations.
130K Homes
Homes Delivered
Over 130,000 homes have been delivered to customers, showcasing the company's extensive reach and dedication to quality living spaces.
$1B Liquidity
Cash Liquidity
Maintaining strong financial health, the company holds over $1 billion in cash liquidity, ensuring stability and growth opportunities.
Top Fortune Rankings
Industry Recognition
The company has achieved consistent top rankings on Fortune's Most Admired list, underscoring its reputation for excellence and innovation.
  • Founded in 1967 by brothers with a vision for upscale living in suburban Philadelphia.
  • Expanded through the 1990s into a national brand, building in over 60 markets across 24 states.
  • Specializes in single-family estates, townhomes, condos, urban mid/high‑rise, active‑adult and student housing.
  • Operates across the entire homebuilding lifecycle—from land development and mortgage to architecture and insurance.
  • Known for pioneering luxury master‑planned and resort‑style golf communities alongside custom smart‑home integrations.
  • Serves both high‑end and 'affordable luxury' buyers, with millennials increasingly among first‑time buyers.
Culture + Values
  • Integrity – Doing the right thing, even when no one is watching.
  • Customer Focus – We are committed to providing our customers with exceptional quality, service, and value.
  • Innovation – We strive for continuous improvement in everything we do, embracing new ideas and technologies.
  • Teamwork – Working together to achieve a common goal with respect and cooperation.
  • Excellence – We set high standards and strive to exceed them in every aspect of our business.
Environment + Sustainability
2050
Net Zero Goal
Aiming for net zero greenhouse gas emissions across their operations.
  • Aim to reduce energy consumption and use renewable energy sources across operations.
  • Focus on building energy-efficient homes with sustainability initiatives like ENERGY STAR certification.
  • Use environmentally friendly construction materials and methods to reduce waste and carbon footprint.
  • Integrate water-saving technologies, such as low-flow plumbing fixtures, in new developments.
Inclusion & Diversity
  • is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
  • aims for gender balance in leadership roles and workforce diversity in hiring and promotions.
  • track and report diversity data, including gender statistics, to measure progress on diversity goals.
  • has launched initiatives to increase recruitment and retention of women in construction and leadership roles.
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