Account Manager

You’ll juggle multiple priorities, face demanding customers, and need to pivot quickly when things change. The pace will be fast, the targets will stretch you, and we’ll expect accuracy and consistency at all times. In return, you’ll see the impact of your work, grow faster than you thought possible, and build a reputation as someone who delivers in the moments that matter.

• Acting as the voice of your customers internally to influence change.
• Becoming an expert in Hubexo’s NBS portfolio and using it to solve real problems.
• Representing Hubexo at events, networking opportunities, and client meetings with confidence.
• Achieving and smashing renewal and upsell targets.
• Tracking industry trends and turning them into growth opportunities before your competitors do.
• Partnering with Sales, Marketing, Product, and Operations to deliver outcomes, not just activity.
• Building loyalty and trust by delivering a customer experience they can’t imagine living without.
• Securing appointments, running high-impact demos, and holding quarterly account reviews that inspire action.

You’ll need the commercial drive to exceed your numbers, the curiosity to dig into a client’s business, and the resilience to manage complex relationships under pressure. This isn’t a role where you wait for the phone to ring — you’ll be out in front, shaping opportunities, securing renewals early, and proving value in every interaction.

We’re looking for someone who thrives in the fast lane — someone who can turn a renewal into a growth story, a challenge into a win, and a good customer relationship into a great one. If you get a buzz from hitting ambitious targets, building trust fast, and being the person clients ask for by name, you’ll feel right at home here.

• Experience in construction or subscription business (desirable).
• Full UK driving licence (desirable).
• Proven account management track record with retention and upsell wins you can back up with numbers.
• Exceptional presentation skills — you own the room, whether virtual or in person.
• Skilled at uncovering needs and translating them into business value.
• Organised and resilient — you deliver under pressure without dropping the ball.
• Proficient in CRM systems and Microsoft Office.
• A confident negotiator and influencer with gravitas at all levels.

If you want a predictable account management job… this isn’t it.

Location: Newcastle (Flexible Working – 3 days in office)

Salary: Competitive + Commission OTE £53,00 PA

We’re not here to coast—we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued.