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CUSTOMER CARE SPECIALIST (DTLA)
Ghp Management
First point of contact handling resident inquiries, service requests, and community events
8d ago
$20 - $21
Junior (1-3 years)
Full Time
Los Angeles, CA
Onsite
Company Size
267 Employees
Service Specialisms
Construction Services
Pre-Construction
Project Management
Construction Management
Risk Mitigation
Abatement & Demolition
Architecture
Environmental Services
Sector Specialisms
No specialisms available
Role
What you would be doing
resident support
social media
community events
conflict mediation
renewal sales
move process
- Acts as first level of contact for all resident inquiries, service requests and concerns
- Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
- Creates a sense of community and an outstanding living experience for residents
- Efficiently handle resident requests and concerns
- Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
- Plan and host community events
- Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
- Constantly positions self to bend, stoop, reach, lift
- Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents
- Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
What you bring
customer relations
property management
1-3 years
background check
golfcart
resolution driven
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
- Must pass background and drug test screening
- Ability to remain in a stationary position for extended periods of time
- Occasionally lift/move/carry up to 25lbs with/without assistance
- May be required to drive a golfcart.
- Resolution driven and promotes positive, proactive resident relations
- 1-3 years’ experience in customer relations within Property Management or similar
- Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
- Frequently lift/move/carry 5lbs
- Regular and physical attendance is required.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass background and drug test screening
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Company
Overview
Born 2009
Year Founded
Spin-off from GH Palmer Associates to focus on property operations for multi-family communities.
Founded 2000
Luxury Apartment Pioneer
Parent company pioneered luxury apartments downtown with developments like The Medici.
12,500 Homes
Scale of Operations
Oversees over 12,500 apartment homes across Southern California, blending scale with attention to resident experience.
$46–75M
Annual Revenues
Annual revenues reflect steady, project-driven growth in regional housing.
- Led by visionary Geoff Palmer, the parent company pioneered luxury apartments downtown—think The Medici in 2000.
- Typical projects include upscale multifamily developments, luxury urban dwellings, and large community portfolios.
- Specializing in residential property operations, multifamily management, luxury apartment stewardship, and operational excellence.
- Stands out for translating developmental vision into day-to-day living—creating ‘WOW’ moments for residents through strong local roots.
- Integrity
- Transparency
- Collaboration
- Excellence
- Accountability
- Innovation
- Client-Centric Approach
2050 Target
Net-Zero Emissions Goal
The company is committed to achieving net-zero emissions by the year 2050, aligning with global sustainability efforts to reduce climate impact.
- Committed to reducing carbon footprint across all operations.
- Continuously improving energy efficiency in all properties managed.
- Regular monitoring and reporting of environmental performance metrics.
- Implementation of green building practices and sustainable technologies.
- Focus on building a diverse and inclusive workforce.
- Targeted recruitment strategies to enhance workforce diversity.
- Gender representation and balance in leadership roles.
- Commitment to equal opportunity and fair treatment in all hiring and employment practices.
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