Online Sales Counselor

Description

Online Sales Counselor serves as the first source of customer engagement with Risewell Homes. The mission is to capture, qualify, and convert online and phone-based leads into qualified appointments for the onsite sales teams. The goal is to create a seamless, responsive experience that enhances homebuyer engagement and drives community traffic and sales conversion.

• Monitor and analyze competitive communities to assess market position and identify opportunities for differentiation.
• Achieve lead-to-appointment conversion goals established by the division.
• Proactively drive traffic through outreach efforts, including phone calls, social media, events, and realtor engagement. Consistently follow up on leads from multiple sources, maintain regular prospect communication, and support self-prospecting initiatives.
• Develop and maintain a strong network of realtors by providing weekly updates on inventory homes, upcoming events, and community information, ensuring the company is their primary point of contact within the market.
• Accurately input, manage, and track all lead activity in the CRM (HubSpot), ensuring full pipeline visibility and reporting integrity.
• Represent the company by attending realtor functions, grand openings, sales trainings, and division-sponsored events.
• Act as the first point of contact for all digital and phone inquiries.
• Qualify leads using current sales training, CRM workflows, and division-specific criteria.
• Maintain consistent and proactive communication with marketing and sales teams to align lead management strategies.
• Schedule and confirm appointments for onsite sales agents, ensuring a smooth transition.

Requirements

A valid driver’s license and active vehicle insurance is required at all times.

This role requires the ability to sit, stand, walk (including uneven terrain), bend, reach, climb stairs, and lift or carry items up to 25 pounds. Candidates must have full-color vision, adequate hearing, and the ability to communicate clearly and type efficiently. Proficiency with computers, including the use of a keyboard and calculator, is essential.

The position also requires operating a motor vehicle, visiting jobsites regularly, and reading construction plans. Because the role involves frequent public contact, professional appearance and appropriate business attire are expected.

• Ability to quickly build rapport and guide customers through the decision-making process.
• Availability to work one weekend day; depending on the division, both weekend days may be required.
• College degree preferred but not required.
• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.
• Comfortable presenting and selling over the phone.
• 1–2+ years of experience in internet sales or other lead-driven sales roles preferred.
• Excellent verbal and written communication skills.
• Valid Real Estate License (where applicable by state).
• Proficient in Microsoft Office Suite, with strong expertise in Excel, and experienced in using HubSpot CRM for daily activities and lead tracking.

Benefits

In addition to competitive health insurance coverage for team members and their dependents, Risewell Homes also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.

The base salary for this position is $55,00, plus commission. Base Salary is paid bi-weekly, every other Friday

Training + Development

Interview process

Visa Sponsorship

Security clearance