Collections Officer

Description

• Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income.
• Consult with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive.
• Engage with our customers by phone, usually through outbound contact and less frequently through inbound, also via email and letters where required.
• Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable.
• Follow the debt recovery process, taking cases through the legal process until concluded where necessary.

Requirements

• Empathy combined with judgement and facts established to assess and decide on the best course of action for each case.
• Great attention to detail and be process driven.
• Prior knowledge of the welfare benefits system, and a background in collections or within social housing would be desirable.
• Collections experience is desirable.
• Excellent communication skills and the ability to negotiate and deliver clear messages.
• Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets.

Benefits

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Life assurance cover 3 x your salary
• Enhanced pension with matched contributions of up to 9%
• Cycle2work scheme
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Option to buy or sell up to 5 days annual leave per year
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• 2 volunteering days per year for things like helping out in local communities
• Supported family friendly approach with extended parental leave
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Hybrid Working - Dependent on job role and department
• Access to extensive learning and training opportunities with Wisebox platform
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

Training + Development

Interview process

Visa Sponsorship

Security clearance