Customer Loyalty Specialist (Lindon, UT)

Description

• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
• Deescalate customers and find resolutions for complex issues

Requirements

• Must be able to reliably commute to our Lindon, UT office
• Sales and communication skills (or a desire to learn these skills)
• Strategic minded, Self-Motivated, and consistently excellent
• Must be at least 18 years old
• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
• Verbal and written communication skills
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
• Well-versed in smart home technology and the products that we offer
• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
• De-escalation skills
• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department

Benefits

• Full time shift after training
• 401(k) + Employer Match
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• Onsite health clinic, gym, gaming tables
• Employee/Friends/Family Discounts
• Daily lunch and drinks on site
• Paid holidays and flexible paid time away

Training + Development

Interview process

Visa Sponsorship

Security clearance