City Operations Administration Assistant at Napier City Council in Napier, Hawke's Bay, New Zealand | NZD63,700-75,000 | Kablio

Role

Description

fleet management

maintenance coordination

finance support

payroll processing

record management

customer service

Assist with animal control, waste services and general office administration support, helping keep information, systems and workflows operating efficiently.
Deliver frontline customer service, responding to calls, emails and walk-ins while accurately logging, assigning and tracking service requests.
Support our fleet, plant and operational functions, managing records, coordinating maintenance and ensuring smooth communication across teams.
Provide finance and payroll support, including purchase orders, invoice matching, timesheet processing and maintaining confidential and compliant records.

Requirements

communication

customer service

computer literacy

administration

payroll

4-5 years

Excellent communication and customer service, ensuring every interaction with staff, contractors and the community is respectful, informed and solutions focused.
Te Reo Māori language classes
Strong organisation and time-management skills, with the ability to juggle competing tasks while maintaining accuracy and professionalism.
Ka Awatea Cultural Wānanga + NCC Kapa Haka
A proactive, detail-driven working style, with initiative, reliability and a genuine commitment to continuous improvement and teamwork.
At least 4–5 years’ experience in administration, customer service, payroll or related fields, supported by solid computer literacy and confidence learning new systems.

Benefits

5 weeks annual leave after 2 years service
Quarterly values awards + Birthday vouchers + Social club
Discounted Health Insurance Work Scheme + Eye Test Subsidy
Retailer Discounts + Study assistance
Employee Assistance Program (OCP)
Free flu vaccinations (annual)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre‑employment checks including criminal background checks; health screening and drug testing may be required.

Company

Overview

Founded in 1950

Local Governing Body Established

The governing body was established in 1950 to oversee civic services and infrastructure across the region.

1931 Earthquake

Rebuilt in Art Deco Style

The city was historically reborn in Art Deco style after the devastating 1931 earthquake, defining its distinct heritage.

1930s Art Deco

Historic Cityscape

Napier boasts an almost intact Art Deco cityscape from the 1930s, rare globally and central to its identity.

Oversees civic services and infrastructure across suburbs like Taradale, Ahuriri, and Onekawa.
Guides urban planning, building consents, and three‑waters systems while maintaining roads, parks, libraries, and recreational facilities.
Supports tourism and community projects, including Aquatic Centre upgrades, Art Deco festivals, and aquarium development.
Provides specialist services such as three‑waters management, environmental health, emergency preparedness, building, and planning control.
Steers major infrastructure programs like road maintenance, water services, and public amenity enhancements across Napier.
Blends municipal management with event support and cultural attractions, shaping Napier as a warm, vibrant regional capital.

Culture + Values

We are committed to delivering great service to our community, ensuring the best possible experience for everyone.
We focus on innovation and continuous improvement, constantly finding better ways of doing things.
We work collaboratively, valuing the input and expertise of our team members and the community.
We respect and care for people and the environment in all that we do.
We are accountable, acting with integrity and transparency in everything we do.

Environment + Sustainability

2050 net zero

Carbon Neutrality Goal

The council aims to achieve net zero emissions by 2050 through various sustainability initiatives.

The council has implemented energy-efficient buildings and waste minimization programs to reduce its carbon footprint.
Sustainable transport, energy solutions, and waste management are key strategies for reducing greenhouse gas emissions.
Efforts are ongoing to improve water quality and biodiversity, including projects to protect local waterways and natural habitats.
The city is planting more trees to increase green spaces and combat climate change.

Inclusion & Diversity

strives to create an inclusive workplace where all employees feel valued and respected.
has clear goals for increasing gender equality and diversity in leadership positions.
has implemented initiatives to ensure equitable hiring practices and career development opportunities for all staff.

Articles

Napier City Council Careers

Projects and Services

Community Services

Role

Description

fleet management

maintenance coordination

finance support

payroll processing

record management

customer service

Assist with animal control, waste services and general office administration support, helping keep information, systems and workflows operating efficiently.
Deliver frontline customer service, responding to calls, emails and walk-ins while accurately logging, assigning and tracking service requests.
Support our fleet, plant and operational functions, managing records, coordinating maintenance and ensuring smooth communication across teams.
Provide finance and payroll support, including purchase orders, invoice matching, timesheet processing and maintaining confidential and compliant records.

Requirements

communication

customer service

computer literacy

administration

payroll

4-5 years

Excellent communication and customer service, ensuring every interaction with staff, contractors and the community is respectful, informed and solutions focused.
Te Reo Māori language classes
Strong organisation and time-management skills, with the ability to juggle competing tasks while maintaining accuracy and professionalism.
Ka Awatea Cultural Wānanga + NCC Kapa Haka
A proactive, detail-driven working style, with initiative, reliability and a genuine commitment to continuous improvement and teamwork.
At least 4–5 years’ experience in administration, customer service, payroll or related fields, supported by solid computer literacy and confidence learning new systems.

Benefits

5 weeks annual leave after 2 years service
Quarterly values awards + Birthday vouchers + Social club
Discounted Health Insurance Work Scheme + Eye Test Subsidy
Retailer Discounts + Study assistance
Employee Assistance Program (OCP)
Free flu vaccinations (annual)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre‑employment checks including criminal background checks; health screening and drug testing may be required.

Company

Overview

Founded in 1950

Local Governing Body Established

The governing body was established in 1950 to oversee civic services and infrastructure across the region.

1931 Earthquake

Rebuilt in Art Deco Style

The city was historically reborn in Art Deco style after the devastating 1931 earthquake, defining its distinct heritage.

1930s Art Deco

Historic Cityscape

Napier boasts an almost intact Art Deco cityscape from the 1930s, rare globally and central to its identity.

Oversees civic services and infrastructure across suburbs like Taradale, Ahuriri, and Onekawa.
Guides urban planning, building consents, and three‑waters systems while maintaining roads, parks, libraries, and recreational facilities.
Supports tourism and community projects, including Aquatic Centre upgrades, Art Deco festivals, and aquarium development.
Provides specialist services such as three‑waters management, environmental health, emergency preparedness, building, and planning control.
Steers major infrastructure programs like road maintenance, water services, and public amenity enhancements across Napier.
Blends municipal management with event support and cultural attractions, shaping Napier as a warm, vibrant regional capital.

Culture + Values

We are committed to delivering great service to our community, ensuring the best possible experience for everyone.
We focus on innovation and continuous improvement, constantly finding better ways of doing things.
We work collaboratively, valuing the input and expertise of our team members and the community.
We respect and care for people and the environment in all that we do.
We are accountable, acting with integrity and transparency in everything we do.

Environment + Sustainability

2050 net zero

Carbon Neutrality Goal

The council aims to achieve net zero emissions by 2050 through various sustainability initiatives.

The council has implemented energy-efficient buildings and waste minimization programs to reduce its carbon footprint.
Sustainable transport, energy solutions, and waste management are key strategies for reducing greenhouse gas emissions.
Efforts are ongoing to improve water quality and biodiversity, including projects to protect local waterways and natural habitats.
The city is planting more trees to increase green spaces and combat climate change.

Inclusion & Diversity

strives to create an inclusive workplace where all employees feel valued and respected.
has clear goals for increasing gender equality and diversity in leadership positions.
has implemented initiatives to ensure equitable hiring practices and career development opportunities for all staff.

Articles

Napier City Council Careers

Projects and Services

Community Services