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Technicien III
Bgis
Executive tenant services: manage requests, vendors, events, communications
12d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Mississauga, Ontario, Canada
Onsite
Company Size
8,000 Employees
Service Specialisms
Facilities Management
Project Management
Energy Management
Sustainability Consulting
Design and Engineering
Construction Management
Property Development
Real Estate Services
Sector Specialisms
Healthcare
Education
Government and Public Sector
Oil, Gas and Resources
Critical Environments
Utilities and Infrastructure
Retail
Financial Services
Role
What you would be doing
service requests
work orders
tenant services
tracking tools
client communications
bgis coordination
- Close communications with on-site staff on a daily basis to ensure open and clear exchanges of detail to avoid gaps or misinformation transfer.
- Support executive level customers, visitors and employees in a friendly, knowledgeable and courteous manner.
- Co-ordinate BGIS Solutions and subcontracted forces to deliver required tenant services within the scope of the position and communicate all such activities to the team in a timely manner.
- Receive, process and validate service requests in a high paced environment by telephone, e-mail, or personal visits.
- Review all contract work, report any discrepancies to the Regional Director and request Purchase Orders and open Work Orders as applicable.
- Use operational knowledge of the facility in conjunction with close relationship with Landlord and Vendors to provide swift resolution of any challenges experienced by employees or guests.
- Assist with minor event planning and meeting space set up for key executive meetings (i.e. Board, Executive Strategy and Planning sessions, important client meetings).
- Maintain detailed service call / work order tracking as required.
- Utilizing Client-based communications protocols, timely, consistent, and accurate communications to all applicable groups and individuals is critical.
- Updating of BGIS-based and Client-based tracking tools in a timely and consistent manner.
What you bring
5+ years
emotional iq
customer focus
project delivery
organizational
interpersonal
- Ability to work independently. (5+ years in a fast-paced corporate office environment)
- High degree of emotional intelligence to navigate a pressure filled environment with competing concerned parties groups.
- Service oriented, customer-focused and with a “can-do” attitude. (5+ years in a fast-paced corporate office environment)
- Knowledge of project delivery and tendering processes. (5+ years of project delivery and vendor management)
- Strong organizational, coordination and documentation skills with the ability to multi-task. (5+ years in a fast-paced corporate office environment)
- Highly effective interpersonal skills, with an emphasis on communication (verbal / written). (5+ years in a fast-paced corporate office environment)
- Delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work. Ability to manage many concerned parties, while meeting critical timelines is key to this role.
- Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion.
- Superior client management / customer service skills. (5+ years in a fast-paced corporate office environment)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
- Founded with a focus on providing top-tier facility management services across North America.
- Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
- Works with various sectors, including commercial, industrial, and government infrastructure.
- Provides services ranging from facility management to energy optimization and project management.
- Offers a range of solutions, from technical services to space planning and design.
- Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
- Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
- Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
- Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
- Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
- Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
2050
Net Zero Target
Commitment to achieving net zero emissions.
- Reducing energy consumption and carbon emissions across all operations.
- Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
- Developing long-term sustainability roadmaps aligned with global climate change objectives.
- Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
- Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
- Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
- Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.
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