Client Service Leader – Transportation Services

Description

CDM Smith currently has a new opportunity for a Client Service Leader within our North Transportation Group to lead our Pennsylvania/New York/New Jersey transit practice. In this position, you will work with a dynamic team to continue building our transportation business. You will lead the development of a business strategy for the increase of sales with our existing clients and developing new clients across the greater Philadelphia and New York City region. This will include all aspects of transit planning, design, construction management and program management services. This position leads the business development activities, oversees overall client service, represent CDM Smith on transportation related boards or organizations, and serve as a leader in your office and throughout the organization.

• Plan and implement new business strategies in the Pennsylvania/New York/New Jersey transportation market while maintaining the relationships with decision makers and senior leaders with the current CDM Smith client base. Specific focus on SEPTA, NJ Transit, MTA and PANYNJ with emphasis on full-service delivery of planning, engineering, and CEI services.
• Serve as a technical or project lead as needed on projects of significant size and strategic importance.
• Lead effective sales activities including identifying clients within the PA/NY/NJ market and effectively working with other members of the sales team to develop winning pursuit strategies, proposals and presentations.
• Implement procedures to improve client satisfaction and opportunities for repeat business though excellent execution, teaching, coaching, and implementation of "lessons learned".
• Be active in professional societies in which clients or potential clients are members.
• Developing and managing client teams that include project managers, technical specialists, national leaders, as well as junior staff to develop strategic capture plans, proposal efforts, presentations, and other efforts of business development.
• Serving as a key member of our strategy team promoting growth in the Pennsylvania/New York/New Jersey area as well as supporting other North Group growth initiatives.
• Collaborate with the transportation leadership team to achieve annual revenue and profitability objectives.

Requirements

*** This position can be based out of our Philadelphia or Wayne, PA offices***

Amount Of Travel Required

• Equivalent additional directly related experience will be considered in lieu of a degree.
• Professional engineering (PE) license.
• Ability to demonstrate established relationships within the regional transportation and transit community.
• Shares CDM Smith's vision and core values of Excellence, Shared Commitment, Initiative, Teamwork, and Integrity. Knowledge and understanding of the consultant business model.
• Excellent communication, networking and team building skills.
• Bachelor's degree in Civil, transportation, or Structural Engineering or related discipline.
• Previous experience managing and/or winning transportation projects with SEPTA, MTA, PANYNJ, and/or PennDOT Central Office, strongly preferred.
• 12 years of related experience.
• Previous experience in business development, assisting with the proposal process and presenting/meeting with transit clients, strongly preferred.

Benefits

Minimum Qualifications

Training + Development

Interview process

Visa Sponsorship

Security clearance