Housekeeper

Description

Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.

• Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.
• Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
• Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary.
• Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Checks on a daily basis all amenity areas and cleans where required.
• Cleans the reception, offices, common spaces and restrooms.
• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.
• Carries out a full litter pick daily to all external areas in the community.
• Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.
• Ad hoc requests to address Resident concerns or queries

Requirements

• Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
• Flexible approach to work and adaptable to thrive in a changing environment
• Previous experience of maintaining cleanliness within a customer occupied environment.
• Ability to work autonomously, using initiative when required.
• Strong attention to detail
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.

Benefits

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

Training + Development

Interview process

Visa Sponsorship

Security clearance