B2C Customer Service Agent (4 month FTC) at Techtronic Industries Emea in Marlow, England, United Kingdom | Kablio

Role

Process return requests and update systems according to company procedures.
Respond promptly and professionally to general and order-specific enquiries.
Provide order status updates and delivery tracking support.
Collaborate with internal teams and third-party stakeholders (Sales, Marketing, Logistics, After Sales Support).
Handle customer interactions via phone and electronic channels using our Contact Centre Solution and CRM systems.
Log all actions in CRM for effective case management.
Perform ad-hoc duties as required by your Line Manager.
Share feedback to improve customer service processes.
Manage complex complaints and escalate appropriately for resolution.
Manage direct customer orders in line with internal sales processes.

We’re looking for a passionate Customer Services Agent to join our UK Operations Team on a 4-month Fixed Term Contract!

Strong time management and goal-oriented mindset.
Previous experience in Customer Service is essential.
Excellent data entry, typing, and analytical skills.
Professional, empathetic approach to issue resolution.
Strong communication skills (oral and written) and ability to handle challenging complaints.
Familiarity with CRM systems and relevant legislation (Consumer Rights Act, Distance Selling Regulations).
Proficiency in MS Office; SAP and Salesforce knowledge is highly desirable.