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Director, Fraud Risk Management
Realpage, Inc.
Develop and execute a comprehensive fraud risk strategy to protect the organization while enabling risk-optimized growth
19d ago
$121,000 - $206,000
Expert & Leadership (13+ years)
Full Time
Richardson, TX
Office Full-Time
Company Size
8,500 Employees
Service Specialisms
Property Management
Real Estate Technology
Data Analytics
Asset Management
Property Development
Leasing Solutions
Tenant and Resident Services
Risk Management
Sector Specialisms
Residential
Commercial
Multifamily
Single-family
Vacation rental
Affordable housing
Military housing
Student living
Role
What you would be doing
fraud reporting
funds recovery
fraud detection
fraud team leadership
fraud strategy
compliance
- Build and maintain fraud dashboards, KPIs, and executive-level reporting to guide strategic decisions and resource allocation.
- Manage the end-to-end funds recovery process, including chargebacks, ACH returns, and collaboration with financial institutions and law enforcement.
- Leverage advanced analytics, machine learning, and behavioral modeling to detect fraud patterns, assess vulnerabilities, and anticipate emerging threats.
- Build, lead, and mentor a high-performing fraud risk team, including analysts, investigators, and operations specialists.
- Define and lead a fraud risk strategy that aligns with enterprise goals, balancing fraud prevention with customer experience and revenue growth.
- Identify and prioritize fraud risks across channels, products, and geographies, and develop mitigation plans accordingly.
- Ensure compliance with regulatory requirements and internal policies.
- Oversee day-to-day fraud operations, including manual reviews, queue management, and case investigations.
- Lead the fraud incident response process, ensuring timely escalation, root cause analysis, and corrective actions.
- Develop and maintain fraud-related policies, procedures, and training programs across the organization.
- Partner with product, operations, and customer experience teams to embed risk-aware design into new initiatives and customer journeys.
- Foster a culture of accountability, innovation, and continuous improvement.
- Partner with product and engineering to evaluate, implement, and optimize fraud detection platforms and case management systems.
- Collaborate with engineering and data science teams to enhance fraud rules, models, and automation capabilities.
What you bring
fraud detection
leadership
communication
fraud strategies
fraud management
sql/python/r
- Experience designing fraud controls that minimize customer friction and support trust and retention
- Experience with fraud detection systems (e.g., Oscilar, DataVisor, Feedzai)
- Excellent leadership, communication, and stakeholder management skills.
- Ability to define fraud strategies that support business growth while minimizing risk
- Experience managing fraud operations, including manual reviews and recovery workflows
- Bachelor’s or Master’s degree in Data Science, Finance, Risk Management, or related field; advanced degree or certifications (e.g., CAMS, CFE) is a plus.
- Deep knowledge of fraud typologies (e.g., identity theft, synthetic fraud, payments fraud)
- 8–12 years of experience in fintech, payments, or financial services, with a focus on fraud and payments risk management.
- Strong command of SQL, Python, R, or similar tools for data analysis
- Familiarity with data visualization tools (e.g., Tableau, Power BI)
- Strong analytical and process design skills, with a demonstrated ability to lead root-cause investigations and implement controls.
- Health, dental, and vision insurance.
- Professional development opportunities.
- Retirement savings plan with company match.
- Performance-based bonus based on position.
- RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Paid time off and holidays.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required per company policy
Company
Overview
20,000+
Customers Served
Cloud-based platform used worldwide to improve property management efficiency.
- Delivers innovative technology solutions to revolutionize the real estate industry.
- Provides software for property management, leasing, accounting, and financial reporting across multifamily, single-family, and commercial real estate sectors.
- Empowers property owners and managers with cutting-edge tools for efficiency.
- Specialized data analytics solutions optimize operational performance, reduce costs, and enhance tenant experience.
- Focus on driving efficiency through automation with an expanding suite of solutions.
- Offers solutions in areas like energy management, marketing, and resident services.
- Trusted by some of the largest real estate companies in the world for seamless property operations at scale.
- Customer-Centric Innovation
- Integrity
- Accountability
- Collaboration
- Passion for Excellence
- Results-Oriented
By 2035
Net Zero Target Achievement
Committed to achieving net zero carbon emissions, demonstrating a significant commitment to environmental sustainability.
- Committed to reducing environmental impact through innovative solutions.
- Provides sustainability-focused tools to enhance energy efficiency and minimize waste.
- Smart Building solutions reduce energy consumption and lower carbon footprint in various properties.
- Pursues green initiatives and renewable energy to decrease operational carbon footprint.
- Committed to fostering an inclusive and diverse workplace culture.
- Set clear diversity hiring goals aiming for balanced gender representation and diverse leadership roles.
- Promotes employee resource groups for various communities.
- Initiatives to increase underrepresented groups in leadership and technical roles.
- Tracks diversity progress through regular reporting and holds leadership accountable for DEI goals.
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