Fire Sprinkler Service Operations Supervisor

Description

• Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance
• Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications; support contract profitability through cost containment procedures and processes
• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs; schedule and assign tasks to the team and periodically assist the team with maintenance activities and submittal of required paperwork
• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team
• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and complete and submit written service orders and reports covering all aspects of each assignment and activity

Requirements

• Experience supervising teams
• Complete NICET Level II Fire Sprinkler Certification within 12 months
• 1+ years of experience as a specialist or technician in the commercial Fire Sprinkler Systems industry
• 5+ years of experience as a specialist or technician in Fire Sprinkler Systems industry
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• High School Diploma or state-recognized GED
• Associate degree from a two-year college or technical school
• Experience using Microsoft Office, excellent communication and organizational skills
• Must be 21 years of age and possess a valid driver's license with limited violations

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance