Senior Director - Strategic Business Partner, APS

Description

• Solution Development: Identify where APS can leverage existing enterprise systems versus where bespoke solutions are needed; lead the design, evaluation, and prioritization of these initiatives.
• Innovation & Benchmarking: Identify best practices, external innovations, and competitive benchmarks that inform APS’s technology roadmap and establish ABM-wide standards.
• Vertical Specialization: Ensure that APS’s technology stack evolves to support its verticals with differentiated capabilities—balancing standardization and specialization.
• Metrics-Driven Success: Define, track, and report on key metrics to evaluate adoption, business impact, and ROI—ensuring technology investments are delivering measurable outcomes.
• Field Research: Regularly conduct on-site visits and field interviews to understand challenges, gather insights, and ensure solutions are grounded in real-world needs.
• Enterprise Liaison: Serve as the single point of contact between APS leadership and the broader Technology organization, ensuring alignment, advocacy, and rapid progress on shared priorities.
• Cross-Functional Collaboration: Partner with Technology, Operations, Finance, and Product teams to ensure solutions are practical, sustainable, and integrated into enterprise systems.
• Technology Adoption: Drive field-level adoption of technology solutions through close collaboration, site visits, and change management strategies tailored to operational realities.
• Team Leadership: Lead and mentor a small team or matrixed group of business and technology professionals supporting APS initiatives, fostering collaboration and accountability.
• Market Benchmarking: Continuously assess competitive offerings, industry benchmarks, and market trends to ensure APS’s technology capabilities stay ahead of client and operational needs.
• Technology Strategy & Leadership: Define and maintain the long-term technology roadmap for the APS business, ensuring it supports strategic goals, drives efficiency, and enables scalable growth across diverse service lines.
• Executive Communication: Represent APS’s technology vision and progress to senior and executive leadership, providing insight on ROI, adoption, and business impact.

Requirements

• Bachelor’s Degree in Business, Technology, or related field; Master’s preferred.
• Strong understanding of the intersection between operational excellence, client experience, and digital transformation.
• Deep understanding of enterprise systems, data integration, and operational technology.
• Demonstrated ability to balance strategic planning with hands-on implementation.
• Proven success serving as a strategic liaison between business and technology functions.
• Proven track record of leading initiatives through user adoption, inclusive of managing implementation plans, change management, and training.
• Willingness to travel regularly to engage with on-site teams and business leaders.
• Experience managing executive communications.
• Background in driving technology adoption within field or distributed environments.
• Excellent communication, influencing, and executive presentation skills.
• Track record of thought leadership in enterprise technology planning and innovation.
• Experience designing and executing technology roadmaps for multi-site or service-based organizations.
• 10+ years of experience in technology strategy, business transformation, or product leadership within large, complex organizations.
• Experience in facility services (strong preference).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance