Community Manager

Description

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Respond to any potential housing violations and liability concerns regarding the community.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• Empower collaboration and inclusivity, building trust and transparency.
• With Regional Manager, prepare Property Annual Operating Budget
• Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Implement a system to achieve 0% rent delinquency.
• Promote high-performing team execution through regular feedback, training and development.
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Maintain a secure confidential file for each resident.
• May work in an elevated site, may walk on uneven ground.
• Travel within the region and to other business offices and events via airline, trains and automobiles.
• Regularly assess employee performance through on-the-spot feedback and the performance review process
• Seek approval and guidance from the Regional Manager within specified parameters.
• At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison.
• Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Manage and execute all budgets, rent rolls, projections and occupancy goals.
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.
• Ensure proper procedures are followed as detailed in the employee and management handbooks.
• Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.
• Ensure the community's curb appeal is immaculate at all times.
• Prepare and submit subsidy vouchers ( when applicable)
• Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.
• Responsible for all resident events and retention programs

Requirements

• Strong interpersonal, verbal and written communication skills
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members.
• Reading, comprehending, writing, performing calculations, communicating verbally.
• 2+ years of experience as a community/property manager
• Frequent sitting and walking.
• Proven effective and efficient leadership experience.
• Respectful communication and cooperation between all employees.
• Knowledge of LIHTC and Tax Credit qualifications required.
• 5-7 years of experience in the property management industry
• Adherence to Property Management Rules, Regulations and Guidelines
• An Aptitude for Connecting - Must possess astrong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Repetitive use of computer, keyboard, mouse, and phone.
• Ability to work well under time and other constraints.
• Capacity to interact effectively with senior executives.
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and email
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Professional presentation and appearance

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance