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Equinix

Data Center Customer Operations II

Company logo
Equinix
Global leader in data center and interconnection services, enabling digital transformation.
Perform routine data center operations and installations, with a focus on supporting the team and adhering to standard procedures.
22d ago
Junior (1-3 years)
Full Time
Singapore
Onsite
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
What you would be doing
layer 1 testing
customer support
rack and stack
on-site support
work order review
deployment planning
  • Discusses time expectations on new deployments, by following standard operating procedure guidelines
  • May learn more semi-routine testing, under supervision
  • Supports fulfillment of projects under close supervision
  • May support customers on-site through access and escorting services
  • Supports standard layer 1 cross-connect certification testing, under supervision
  • Delivers quality customer service experience when interfacing with customers
  • Maintains notes and records of activity fulfillment in the ticketing system
  • Completes assigned training in a timely manner
  • Supports the operations and security personnel team for breaks or other activities, when necessary
  • Supports basic testing and routine installations of customer assets
  • Rack and stack basic customer equipment, with guidance from more senior team members
  • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
  • Actively follows up on work orders in the queue to support the overall team
  • Supports customer satisfaction with timely adherence to following basic order execution requirements
  • Involved in escalating and expediting higher level orders, upon supervision
  • Supports routine intra-cage and infrastructure installations, under guidance, which may include:
What you bring
cable management
ground cabinets
post racks
fiber raceways
troubleshooting
high school diploma
  • basic cable management and support systems (patch panels)
  • routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
  • routine ladder racks and basic fiber raceways
  • Supports basic cross-connect troubleshooting
  • Typically requires a high school diploma and 1 year of equivalent work experience
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
  • World’s largest provider of data center and interconnection services.
  • Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
  • Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
  • Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
  • At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
  • Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
Culture + Values
  • Thriving workplace where every colleague is valued and respected for who they are and what they contribute
  • Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
  • Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
  • Programs to enhance workplace experience and attract high‑performing talent
Environment + Sustainability
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
  • Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
  • Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
  • Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
  • Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
  • Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
Inclusion & Diversity
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.
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