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Data Center Customer Operations II
Equinix
Global leader in data center and interconnection services, enabling digital transformation.
Perform routine data center operations and installations, with a focus on supporting the team and adhering to standard procedures.
22d ago
Junior (1-3 years)
Full Time
Singapore
Onsite
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
What you would be doing
layer 1 testing
customer support
rack and stack
on-site support
work order review
deployment planning
Discusses time expectations on new deployments, by following standard operating procedure guidelines
May learn more semi-routine testing, under supervision
Supports fulfillment of projects under close supervision
May support customers on-site through access and escorting services
Supports standard layer 1 cross-connect certification testing, under supervision
Delivers quality customer service experience when interfacing with customers
Maintains notes and records of activity fulfillment in the ticketing system
Completes assigned training in a timely manner
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports basic testing and routine installations of customer assets
Rack and stack basic customer equipment, with guidance from more senior team members
Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
Actively follows up on work orders in the queue to support the overall team
Supports customer satisfaction with timely adherence to following basic order execution requirements
Involved in escalating and expediting higher level orders, upon supervision
Supports routine intra-cage and infrastructure installations, under guidance, which may include:
What you bring
cable management
ground cabinets
post racks
fiber raceways
troubleshooting
high school diploma
basic cable management and support systems (patch panels)
routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
routine ladder racks and basic fiber raceways
Supports basic cross-connect troubleshooting
Typically requires a high school diploma and 1 year of equivalent work experience
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
equinix sponsors visa applications for certain roles, but it is not specified if this position is eligible.
Security clearance
a background check may be part of the hiring process, but specific details are not mentioned in the job description.
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