Customer Service Administrator at Dabella in Austin, TX | USD22-24 | Kablio

Role

Description

research validation

inbox management

data management

process execution

warranty claims

rebate management

Research & Validation: Investigate and compile documentation to support claims, rebates, and compliance requests.
Inbox Management: Maintain and respond to a shared customer service email inbox with professionalism and efficiency.
Technology Utilization: Work daily in Salesforce, Excel, DocuSign, Microsoft Office, and Adobe Pro to support accurate data management.
Process-Oriented Execution: Accurately process customer reimbursements, legal documentation, and post-installation follow-ups.
Workflow Ownership: Manage warranty claims, coordinating between customers, project teams, and manufacturers.
Cross-Functional Coordination: Collaborate with internal departments to ensure process consistency and continuous improvement.
Documentation & Compliance: Submit and track Energy Trust rebate paperwork for qualifying window projects.

Requirements

salesforce

high school

customer service

communication

analytical

multitasking

Comfortable handling phone conversations with customers and partners
Strong written and verbal communication skills
Customer service experience and familiarity with Salesforce or data systems are a plus (training provided)
High school diploma or equivalent (required)
Analytical mindset with sound judgment and decision-making skills
Excellent attention to detail; confident with numbers and documentation
Able to prioritize, multitask, and adapt in a fast-paced environment

Benefits

Long-term and short-term disability
Additional Insurance Programs including:
Supplemental Life Insurance
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
6 paid holidays during a calendar year effective day one of employment
Relocation opportunities to other branches across the nation
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
80 hours of Paid Time Off annually with incremental increases
One Pass Select (gym membership subscription)
401k plan
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
UHC Rewards
Rally Health
Medical, Dental, and Vision
Company Sponsored Life Insurance
Health Savings Account (HSA)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

50+ locations

National Presence

The company has expanded its operations to over 50 locations nationwide, showcasing its commitment to serving homeowners across the country.

2,000+ specialists

Skilled Workforce

The company employs a workforce of over 2,000 skilled specialists and installers, ensuring high-quality service delivery.

This family-run home improvement company began with a simple mission: helping homeowners upgrade their houses with trusted, American-made products.
It partners with leading brands like GAF and James Hardie, achieving elite certifications and national contractor awards.
Typical projects include full-scale roof replacements, siding, window installs, bath remodels, and gutter systems across residential and commercial homes.
Certified as a GAF Master Elite and James Hardie Preferred Installer, the company offers extended warranties backed by factory-trained crews.
Recognized with GuildQuality and HomeAdvisor awards, their crews deliver same-day installs and meticulous cleanup in many regions.
Driven by growth, they scale through regional offices and subcontractor networks, blending corporate oversight with local execution.

Culture + Values

We care about our customers, our people, and our communities.
We have a passion for our craft.
We are committed to our people’s success.
We are relentlessly focused on growth and excellence.
We hold ourselves accountable for results.
We believe in doing the right thing every time.
We are innovative and continuously improving.

Environment + Sustainability

Committed to providing energy-efficient home solutions.
Focuses on installing products that reduce energy consumption and improve home sustainability.
Supports renewable energy options for customers.
Strong focus on reducing carbon footprints through energy-saving installations.

Inclusion & Diversity

No explicit DEI strategy or gender-related statistics available on public platforms.

Articles

Careers at DaBella

DaBella BBB Profile (Minnesota)

DaBella Salt Lake City Services

DaBella Sacramento Services

Role

Description

research validation

inbox management

data management

process execution

warranty claims

rebate management

Research & Validation: Investigate and compile documentation to support claims, rebates, and compliance requests.
Inbox Management: Maintain and respond to a shared customer service email inbox with professionalism and efficiency.
Technology Utilization: Work daily in Salesforce, Excel, DocuSign, Microsoft Office, and Adobe Pro to support accurate data management.
Process-Oriented Execution: Accurately process customer reimbursements, legal documentation, and post-installation follow-ups.
Workflow Ownership: Manage warranty claims, coordinating between customers, project teams, and manufacturers.
Cross-Functional Coordination: Collaborate with internal departments to ensure process consistency and continuous improvement.
Documentation & Compliance: Submit and track Energy Trust rebate paperwork for qualifying window projects.

Requirements

salesforce

high school

customer service

communication

analytical

multitasking

Comfortable handling phone conversations with customers and partners
Strong written and verbal communication skills
Customer service experience and familiarity with Salesforce or data systems are a plus (training provided)
High school diploma or equivalent (required)
Analytical mindset with sound judgment and decision-making skills
Excellent attention to detail; confident with numbers and documentation
Able to prioritize, multitask, and adapt in a fast-paced environment

Benefits

Long-term and short-term disability
Additional Insurance Programs including:
Supplemental Life Insurance
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
6 paid holidays during a calendar year effective day one of employment
Relocation opportunities to other branches across the nation
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
80 hours of Paid Time Off annually with incremental increases
One Pass Select (gym membership subscription)
401k plan
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
UHC Rewards
Rally Health
Medical, Dental, and Vision
Company Sponsored Life Insurance
Health Savings Account (HSA)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

50+ locations

National Presence

The company has expanded its operations to over 50 locations nationwide, showcasing its commitment to serving homeowners across the country.

2,000+ specialists

Skilled Workforce

The company employs a workforce of over 2,000 skilled specialists and installers, ensuring high-quality service delivery.

This family-run home improvement company began with a simple mission: helping homeowners upgrade their houses with trusted, American-made products.
It partners with leading brands like GAF and James Hardie, achieving elite certifications and national contractor awards.
Typical projects include full-scale roof replacements, siding, window installs, bath remodels, and gutter systems across residential and commercial homes.
Certified as a GAF Master Elite and James Hardie Preferred Installer, the company offers extended warranties backed by factory-trained crews.
Recognized with GuildQuality and HomeAdvisor awards, their crews deliver same-day installs and meticulous cleanup in many regions.
Driven by growth, they scale through regional offices and subcontractor networks, blending corporate oversight with local execution.

Culture + Values

We care about our customers, our people, and our communities.
We have a passion for our craft.
We are committed to our people’s success.
We are relentlessly focused on growth and excellence.
We hold ourselves accountable for results.
We believe in doing the right thing every time.
We are innovative and continuously improving.

Environment + Sustainability

Committed to providing energy-efficient home solutions.
Focuses on installing products that reduce energy consumption and improve home sustainability.
Supports renewable energy options for customers.
Strong focus on reducing carbon footprints through energy-saving installations.

Inclusion & Diversity

No explicit DEI strategy or gender-related statistics available on public platforms.

Articles

Careers at DaBella

DaBella BBB Profile (Minnesota)

DaBella Salt Lake City Services

DaBella Sacramento Services