Computer User Support Specialist

Description

• Document support procedures, system configurations, and troubleshooting steps for knowledge sharing and compliance.
• Support and maintain systems across multiple platforms and hardware architectures.
• Work closely with project leads and engineering teams to support system integration and deployment efforts.
• Assist in the design and implementation of operating system components, ensuring performance, reliability, and security.
• Provide Tier I and Tier II technical support for end users, resolving hardware, software, and network-related issues.
• Gather and analyze technical data to identify trends, diagnose problems, and propose and implement effective solutions.
• Stay current with emerging technologies and best practices in user support and systems administration.
• Maintain and troubleshoot a variety of end-user devices, including desktops, laptops, mobile devices, and peripherals.

Requirements

• Experience working in federal or defense environments.
• Understand and apply knowledge of file systems, memory and CPU management, compression algorithms, and device drivers.
• At least 2 years of in-depth experience.
• Industry standard technical certifications.
• Familiarity with file systems, memory/CPU management, and hardware components.
• IAT Level I Certification
• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Must have active TS/SCI
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting a wide range of IT assets and end-user platforms.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance