Client Experience Advisor

Description

• Collaborate with sales, operations, and installation teams to support client needs and project timelines
• Engage with clients who have cancelled orders to understand concerns, resolve issues, and retain business
• Proactively follow up with past sales leads to reintroduce solutions and generate new opportunities
• Meet and exceed sales conversion and retention goals while delivering exceptional customer service
• Providing an exceptional client experience from initial contact through project completion
• Serve as a dedicated point of contact for clients to ensure a seamless, positive experience throughout their project
• Maintain accurate records of client interactions and sales activities in the CRM system
• Saving and retaining cancelled sales orders

Requirements

• Tech-savvy with experience using CRM tools and Microsoft Office Suite
• Strong communication, negotiation, and problem-solving skills
• 2+ years of experience in sales, customer success, or account management (home improvement or construction industry experience is a plus)
• Ability to work in a hybrid schedule (mix of in-office and remote work)
• Ability to manage multiple client interactions in a fast-paced environment

Benefits

• Hybrid work flexibility
• Paid time off and holidays
• Opportunities for growth within a trusted and well-established brand
• Competitive base salary plus commission
• Comprehensive benefits package including health, dental, and vision coverage

Training + Development

Interview process

Visa Sponsorship

Security clearance