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Customer Support Manager
Westrac Cat
Manage aftermarket sales, fleet performance, and product support for mining customers.
13d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Guildford, Western Australia, Australia
Hybrid
Company Size
4,500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Turnkey
Design
Sector Specialisms
Construction
Mining
Agriculture
Role
What you would be doing
product support
sales proposals
fleet management
continuous improvement
strategic planning
sales tracking
- Provide product support and resolve product issues.
- Prepare and deliver sales proposals.
- Identify and pursue aftermarket and technology sales opportunities with customers.
- Support the aftermarket sales strategy for assigned customer groups.
- Drive continuous improvement projects to enhance site performance.
- Manage fleet performance to improve total cost of ownership (TCO).
- Handle strategic planning, forecasting, and inventory management.
- Build strong relationships with site teams, including maintenance and planning.
- Use IDS and AMT systems to track and manage sales opportunities.
- Lead commercial negotiations for aftermarket products and services.
What you bring
organisation
tco modelling
trade qualification
negotiation
teamwork
commercial acumen
- Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
- Understanding of Heavy Mining Equipment ‘Total Cost of Ownership’ modelling.
- Trade Qualification or strong understanding of mining machinery components
- Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
- Self-motivated individual that can demonstrate the ability to work successfully within a team and autonomously.
- Strong commercial acumen.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. .
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
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Interview process
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Company
Overview
$2.45B Revenue
FY2018 Financial Performance
Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.
100th Wheel Loader
Delivered in Sept 2023
Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.
20% Productivity
Gain for Clients
Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.
46,000 Hours
Logged on Cat Machines
Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.
- Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
- Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
- Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
- Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
- Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
- Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.
- Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
- Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
- Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
- Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
- Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
- Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.
2050 Target
Net Zero Emissions
Aims to achieve zero greenhouse gas emissions by 2050.
- Focuses on energy efficiency, waste reduction, and use of renewable resources.
- Implements programs to reduce fuel consumption and increase sustainable products/technologies.
- Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.
- Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
- Has set clear targets to increase the representation of women in leadership roles.
- Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.
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