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Call Center Agent
Benjamin Franklin Plumbing, Llc
24d ago
$21 - $23
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Wilmington, DE
Field
Company Size
5,000 Employees
Service Specialisms
General Plumbing Services
Drain & Sewer Services
Water Heater Services
Fixture & Appliance Services
Emergency Plumbing Services
Sector Specialisms
Residential
Commercial
Emergency Plumbing
Drain Cleaning
Water Heater Installation and Repair
Gas Line Services
Sump Pump Installation, Repair, and Replacement
Backflow Prevention
Role
What you would be doing
What you bring
problem solving
experience
software/crm
multitasking
service titan
communication
- Problem solver — able to handle challenging calls and turn them into wins.
- 1+ years of call center experience, preferably in HVAC, plumbing, or home services.
- Comfortable using call center software/CRMs (we’ll train on specifics).
- Strong organizational and multitasking abilities — keep up with a fast pace and many moving parts.
- Service Titan experience
- Excellent communication and customer service skills — you know how to build rapport fast.
- Paid time off
- Health insurance
- Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
- Competitive salary
- Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Interview process
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Company
Overview
Founded 1998
Company Establishment
The company was established in 1998, marking its beginning as a trusted name in plumbing services.
- Quickly became a trusted name in plumbing services.
- Specializes in providing a wide range of plumbing solutions for both residential and commercial needs.
- Offers expert services in repair, installation, maintenance, and emergency plumbing services.
- Known for its punctuality, ensuring that technicians arrive on time, every time, or the service is free.
- Has a strong nationwide presence with franchises across multiple states in the United States.
- Focused on providing exceptional customer service and building long-lasting client relationships.
- Standout for their 'On-time Guarantee' and high standards in both customer service and workmanship.
- We are a customer-focused company that prides itself on delivering superior plumbing services.
- We believe in integrity, respect, and professionalism.
- We strive to foster a culture of trust and teamwork.
- We invest in training, development, and empowerment of our employees.
- We are committed to delivering quality work on time, every time.
Net Zero by 2030
Carbon Footprint Goal
Committed to achieving net zero carbon emissions by the year 2030, demonstrating long-term environmental responsibility.
- Dedicated to reducing environmental impact with eco-friendly products and practices.
- Encourage water conservation and energy-efficient plumbing solutions.
- Prioritize green technologies and sustainable practices in all operations.
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