Operations Support Coordinator - Glasgow at Bre in Glasgow, Scotland, United Kingdom | Kablio

Role

Description

invoicing

qa audits

live chat

data management

certification

customer support

Processing and coordinating the BREEAM In-Use cost proposals and invoicing schedules – ensuring that all records regarding proposals and invoices are accurate and kept up to date.
Carrying out Administrative QA audit checks and certificate generation of assessments
Manning and coordinating our customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents and answering and assisting with general Live Chat queries
Maintaining accurate records of data within the BREEAM systems, databases and websites (assessment evidence and report submissions, contracts, email correspondence)
Assist in keeping internal procedures, guidance documents and FAQs up to date, and to adhere to our accreditation standards and operations procedures
Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of our certification schemes, including BREEAM In-Use, BREEAM New Construction and BREEAM Refurbishment. Doing so in accordance with our operational procedures.
Liaising with customers daily (email, telephone and Live Chat) – responding to queries relating to licensing, registrations, cost proposals, the status of QA, certifications, feedback date requests, fees, online systems and websites whilst maintaining good customer relationships and providing excellent customer service
Investigating and resolving invoicing issues and queries from customers and monitoring outstanding debts from our assessors and clients

Requirements

organisation

detail-oriented

self-motivated

quick learner

business administration

analytical

Ability to manage and organise a busy workload
Excellent organisation skills
Ability to follow standard procedures
Attention to detail is a critical requirement
Self-motivated and independent, with the ability to work without supervision and with little guidance
Quick learner with a ‘Can do’ attitude
Business Administration / Operations support experience
Analytical and problem solver

Benefits

Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Enhanced maternity package
Learning & development – Free access to BRE Academy and our online learning platform
Life assurance – 4x your basic salary
Pension scheme – 5% employer-matched contribution
Professional membership reimbursement
HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1921

Year Founded

Established as the UK’s government-funded Building Research Establishment.

It reinvests profits to advance science-led solutions for buildings and infrastructure worldwide.
It created the renowned BREEAM standard, certifying sustainable performance in buildings across the globe.
Its testing, inspection and certification services span from product components to entire structures, underpinning safety and efficiency.
BRE Academy delivers rigorous training on topics like energy, net-zero sustainability, fire safety and security.
A standout feature is the BRE Science Park, where full-scale demonstration buildings and cutting-edge testing facilities bring innovation to life.
Its work includes high-profile sustainability projects, such as certifying IKEA Greenwich’s planet-positive store.

Culture + Values

We are ambitious for the planet, our clients, our business and our team
We take responsibility for the integrity of our science and the development of collaborative solutions to global challenges
We work as a whole team and with others. We know that diversity leads to better teamwork, better ideas, and better answers
We have a positive influence in everything we do, through which we earn our reputation as the leading building science centre
We deliver value to our customers through profitable and sustainable solutions

Environment + Sustainability

2050

Net Zero Goal

Committed to achieving net zero carbon emissions by 2050 at the latest.

Complies with ISO 14001 environmental management, ISO 45001 health & safety, ISO 9001 quality management, and Cyber Essentials Plus.
Champions decarbonisation in a fair and just way, supporting customers to avoid adverse environmental impacts and maximise positive ones.
Embraces a holistic sustainability approach aligned with BREEAM – covering energy & carbon, materials & circular economy, water, resilience, biodiversity, travel, accessibility.
Operates SmartWaste: tracks waste, materials, transport and supply-chain emissions, integrates ESG reporting, and supports carbon baseline & reduction—e.g. SmartWaste V11 adds carbon factors, waste/resource efficiency features.
Provides net‑zero advisory and SBTi-aligned science‑based targets, scope 3 emissions baseline setting and route‑map planning for organisations.

Inclusion & Diversity

Annual Reports 2022-2024

Gender Pay Gap Publication

Publishes comprehensive gender pay gap reports every year to ensure transparency in compensation practices and promote equality.

Built a diverse and inclusive work environment with proactive health & safety culture
Zero-tolerance approach towards discrimination, bullying, and harassment
Committed to appointing, developing, and rewarding colleagues fairly and objectively
Signatory to BITC’s Race at Work Charter aiming to improve opportunities for Black, Asian, Mixed-Race, and other ethnically diverse people
Promotes two-way engagement through individual/team meetings, surveys, colleague networks, and an “Ask the CEO” channel
Colleague networks provide safe spaces for honest dialogue to foster understanding and mutual respect
Committed to an open and transparent culture encouraging speaking up about potential misconduct

Articles

Projects

Careers

Sustainability

Role

Description

invoicing

qa audits

live chat

data management

certification

customer support

Processing and coordinating the BREEAM In-Use cost proposals and invoicing schedules – ensuring that all records regarding proposals and invoices are accurate and kept up to date.
Carrying out Administrative QA audit checks and certificate generation of assessments
Manning and coordinating our customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents and answering and assisting with general Live Chat queries
Maintaining accurate records of data within the BREEAM systems, databases and websites (assessment evidence and report submissions, contracts, email correspondence)
Assist in keeping internal procedures, guidance documents and FAQs up to date, and to adhere to our accreditation standards and operations procedures
Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of our certification schemes, including BREEAM In-Use, BREEAM New Construction and BREEAM Refurbishment. Doing so in accordance with our operational procedures.
Liaising with customers daily (email, telephone and Live Chat) – responding to queries relating to licensing, registrations, cost proposals, the status of QA, certifications, feedback date requests, fees, online systems and websites whilst maintaining good customer relationships and providing excellent customer service
Investigating and resolving invoicing issues and queries from customers and monitoring outstanding debts from our assessors and clients

Requirements

organisation

detail-oriented

self-motivated

quick learner

business administration

analytical

Ability to manage and organise a busy workload
Excellent organisation skills
Ability to follow standard procedures
Attention to detail is a critical requirement
Self-motivated and independent, with the ability to work without supervision and with little guidance
Quick learner with a ‘Can do’ attitude
Business Administration / Operations support experience
Analytical and problem solver

Benefits

Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Enhanced maternity package
Learning & development – Free access to BRE Academy and our online learning platform
Life assurance – 4x your basic salary
Pension scheme – 5% employer-matched contribution
Professional membership reimbursement
HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1921

Year Founded

Established as the UK’s government-funded Building Research Establishment.

It reinvests profits to advance science-led solutions for buildings and infrastructure worldwide.
It created the renowned BREEAM standard, certifying sustainable performance in buildings across the globe.
Its testing, inspection and certification services span from product components to entire structures, underpinning safety and efficiency.
BRE Academy delivers rigorous training on topics like energy, net-zero sustainability, fire safety and security.
A standout feature is the BRE Science Park, where full-scale demonstration buildings and cutting-edge testing facilities bring innovation to life.
Its work includes high-profile sustainability projects, such as certifying IKEA Greenwich’s planet-positive store.

Culture + Values

We are ambitious for the planet, our clients, our business and our team
We take responsibility for the integrity of our science and the development of collaborative solutions to global challenges
We work as a whole team and with others. We know that diversity leads to better teamwork, better ideas, and better answers
We have a positive influence in everything we do, through which we earn our reputation as the leading building science centre
We deliver value to our customers through profitable and sustainable solutions

Environment + Sustainability

2050

Net Zero Goal

Committed to achieving net zero carbon emissions by 2050 at the latest.

Complies with ISO 14001 environmental management, ISO 45001 health & safety, ISO 9001 quality management, and Cyber Essentials Plus.
Champions decarbonisation in a fair and just way, supporting customers to avoid adverse environmental impacts and maximise positive ones.
Embraces a holistic sustainability approach aligned with BREEAM – covering energy & carbon, materials & circular economy, water, resilience, biodiversity, travel, accessibility.
Operates SmartWaste: tracks waste, materials, transport and supply-chain emissions, integrates ESG reporting, and supports carbon baseline & reduction—e.g. SmartWaste V11 adds carbon factors, waste/resource efficiency features.
Provides net‑zero advisory and SBTi-aligned science‑based targets, scope 3 emissions baseline setting and route‑map planning for organisations.

Inclusion & Diversity

Annual Reports 2022-2024

Gender Pay Gap Publication

Publishes comprehensive gender pay gap reports every year to ensure transparency in compensation practices and promote equality.

Built a diverse and inclusive work environment with proactive health & safety culture
Zero-tolerance approach towards discrimination, bullying, and harassment
Committed to appointing, developing, and rewarding colleagues fairly and objectively
Signatory to BITC’s Race at Work Charter aiming to improve opportunities for Black, Asian, Mixed-Race, and other ethnically diverse people
Promotes two-way engagement through individual/team meetings, surveys, colleague networks, and an “Ask the CEO” channel
Colleague networks provide safe spaces for honest dialogue to foster understanding and mutual respect
Committed to an open and transparent culture encouraging speaking up about potential misconduct

Articles

Projects

Careers

Sustainability