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Banquet Server | Buffalo Marriott HARBORCENTER
Shaner Hotels
Serve food and drinks at banquet events, ensuring guest satisfaction.
8d ago
$10
Junior (1-3 years)
Full Time
Buffalo, NY
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Technical Services
Sector Specialisms
Hotel Operations
Development & Pro Formas
F&B Concept Development to Operations
Revenue Management
E-commerce
Sales & Marketing
Accounting
Human Relations
Role
What you would be doing
food safety
beverage service
guest relations
complaint handling
sanitation
seating assistance
- Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
- Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
- Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
- Handle guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
- Greet guests as they arrive and assist them with seating at tables.
What you bring
bilingual
servsafe
tips
high school
banquet experience
communication
- Bilingual English/Spanish a plus.
- Alcohol awareness training (such as TIPS).
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Minimum age requirement to serve alcoholic beverages.
- Previous experience in banquet operations and/or hospitality preferred.
- High school graduate or equivalent, some college preferred.
- Knowledge of local activities and attractions appropriate for clientele.
- ServSafe and/or food safety training.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- 2 Complimentary night hotel stays per year at any Shaner Hotel property
- Located on bus and metro routes.
- 8 Paid holidays
- Marriott Hotel Discounts
- 1 Complimentary meal per shift worked
- Paid time off
- Health insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.
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