We are one of the leading suppliers of value-added solutions across the public and private sectors
Understand and implement all operational/control procedures specified with Carlisle Cleaning’s ISO 9000 Quality Manuals.
Maintain up to date operational files. Files should include Standard Operating Procedures, Risk Assessments, Insurance Certificates and all relevant memorandums.
Manage the financial resources which are allocated in accordance with the agreed budget.
Ensure that all non-conformities and observations are closed out within 10 working days of the internal audit being completed
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Ensure delivery of a prompt and adequate response to incidents at customer’s premises in line with Company procedures and contractual requirements.
Ensure familiarity with and availability of all equipment required for the delivery of service, especially in relation to reporting systems, uniforms, torches and personal protective equipment.
Ensure that Work-IT audits (Quality) are completed in accordance with the specified program agreed with the client.
Ensure full understanding of escalation procedures for incidents at customer premises to meet obligations under the contract and/or legislation. i.e. Health & Safety at work act.
Ensure all equipment is maintained in working order and is PAT tested annually
Ensures effective performance management is applied - developing staff with potential, addressing poor performance issues in order to improve performance.
Ensure production of period reports in the agreed format and submitted by the agreed date
Ensure that a Client Temp Check is completed each month.
Attend monthly review meeting with key stakeholder (West Midlands Trains Management Team).
Financial management of the contract using the company’s processes.
Ensure the delivery of service to a standard that meets the specified contractual requirements – delivery made through effective deployment and management of resources.
Achieves budget and manages areas of responsibilities to ensure the contract meets budget.
Ensure all accident and incidents are reported and investigated in accordance with Carlisle’s processes and procedures
Delivers through and with people
Develop effective relationships, with the client to ensure service delivery meets their aspirations.
Conduct 1:1 with the direct reports on a monthly basis using the approved Carlisle documentation.
Ensure all customer complaints are captured, documented and satisfactory resolved, with detailed communication to all the interested parties.
Employee forum to be conducted on a quarterly basis. All employees to be invited in writing, memorandums with schedule of forums and previous minutes to be provided to sites within one week of the meeting.
To ensure that written confirmation is received for all additional services provided in accordance with the contractual agreement. All Instructions should be received prior to the commencement of the services unless authorised by the Head of Operations.
Carlisle Support Services is looking for a Contract Manager who will be responsible for the safe delivery of cleaning services to West Midlands Trains. The focus will be ensuring that all stations or assets are cleaned to the agreed standards, using the resources allocated, within the agreed time scales.
Strong commercial business acumen
Strong organisational skills
Provides leadership and demonstrates role model behaviours in leading and motivating the team.
Inspirational leader and strong motivator
Excellent interpersonal skills and works collaboratively as a member of the senior management team
IT Skills – computer literate and able to use of Microsoft Office, Excel, Powerpoint
Financial Awareness that enables full understanding and working with budget, P&L
Disciplined in applying and working with processes
Employee Assistance Program
Discounts and Cashbacks
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Health and Wellbeing Plans
23 days paid holiday increasing to 25 after 2 years
Flexible from Euston to Crewe
Cycle to Work Scheme
Paid Volunteering days
Travel Allowance
Carlisle Support Services is a leading supplier of outsourced workforce solutions to chosen niche markets. Carlisle offers Security, Cleaning, Events, Retail Merchandising, and Vegetation services across the UK. We partner with our clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built in to all Carlisle business solutions. This reinforces and supports our partnership as we grow by strengthening our clients’ businesses. Our aim is to create business efficiencies wherever we work for you, which translate into an improvement in shareholder and stakeholder value which is quantifiable. Our Mission: Carlisle Support Services provides customer driven people-based services, and strives to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes Our Vision: To be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in Our Values: Sector based experts Promise based culture Customers at the heart Care passionately for all