Service Manager

• Communicate the digital change strategy and plan throughout the organisation to ensure its successful adoption and implementation.
• Lead on developing and recommending improvements to governance and assurance processes that support iterative/Agile working and support others in following or applying these processes.
• Turn complex data into compelling insights and present analysis and visualisations in clear ways to communicate complex messages. You will use insights to provide tactical and strategic recommendations.
• Share your data communication skills with your team and across the organisation.
• Lead on the planning and capacity analysis to manage the demand and prioritisation of activities to develop resource plans for the delivery of a roadmap of changes across multiple digital portfolios.

• Experience in building successful relationships across organisational boundaries with diverse senior stakeholders using strong leadership and communication skills to build, manage and influence key strategic relationships
• You will have strong stakeholder relationship skills and be able to work with the team to develop and maintain an understanding of your stakeholders to create stakeholder communications to build long term strategic relationships. You will work constructively with stakeholders to resolve issues, influence stakeholders and manage those relationships.
• Established track record of developing and implementing portfolio frameworks, including taking accountability for delivering critical improvement activity to strengthen and ensure compliance with portfolio controls and standards.
• Experience of working in both waterfall and agile environments with the ability to think strategically and identify themes or issues that may cut cross the department. Lead and support multiple teams to resolve issues and impediments and maintain the delivery momentum across the portfolio.
• Strong analytical skills, experience of using a range of data analysis tools, techniques and providing independent interpretation of portfolio data. Experience of visualising the story of the data and communicate recommendations to a range of senior technical and non-technical stakeholders.
• You will be able to work within a strategic context and be able to communicate how activities meet strategic goals in order to contribute to the development of strategy and policies.
• You will have an awareness of Agile methodology and the ways to apply the principles in practice and can explain why iteration is important.
• Excellent leadership skills with demonstratable experience of leading large-scale digital portfolios within a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior executive leaders.
• You will have experience of managing complex internal and external dependencies and you will regularly review and monitor progress against strategies and plans. You will support delivery confidence by removing blockers and impediments that affect plans and can develop plans for difficult situations.
• Proven experience of working with organisational objectives and ambitions to shape and influence Digital strategic planning and priorities.
• Demonstrate an understanding of the organisational environment and have a strong understanding of the IT estate and operational business needs, in order to identify the most important and high value tasks to support prioritisation.

Venesky-Brown’s client, a public sector organisation in Glasgow / Dundee, is currently looking to recruit a Service Manager for an initial 5 month contract on a rate of £780/day (Outside IR35). This role will be hybrid working with 1-2 days in the office per week.