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Service Dispatcher
trl systems, inc.
Coordinate and manage service requests and field technicians for an fire alarm, nurse call, and security systems integrator.
18d ago
$75,000
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Tustin, CA
Office Full-Time
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
tech assignment
timesheet review
item transport
dispatch portal
service triage
field support
- Ensures that the most applicable Service Technician is assigned to the Service Ticket according to customer request and availability
- Reviews and approves timesheets and expenses for assigned team members, ensures time is entered accordingly and accurately meeting all identified payroll approval deadlines
- Move/Transport items weighing 20 pounds, occasionally
- Works a Service Board and Dispatch Portal assigning service calls and meeting ticket monitoring and updating in accordance with Service Department guidelines and expectations.
- Responsible for triaging and scheduling all incoming service requests, creating and updating ticket content as required and communicating service information/expectations timely to both the customer and Service Technician.
- Supports Service Technicians in the field, communicates with them closely to ensure customer and ticket information is updated and completed accurately and assists Technicians with any parts research or ordering.
- Stand or sit for long periods (4+ hours), daily
- Works closely with all key personnel involved in any billing/collection efforts. Is a supporting role to ensure timely and professional communication is made/received, supports any documentation requests or correction needs, logs any action/communication into the company CRM via configurations.
What you bring
high school diploma
service dispatching
administrative support
punctuality
repetitive movements
- Ability to drive, walk, bend, stoop, hear, and speak, daily
- 2+ years in Service dispatching
- Punctuality and regular attendance
- High school diploma (or equivalent)
- Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
- Must be able to work overtime and weekends, if needed
- 3+ years in an administrative support role
- Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential
- Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
- Company Sponsored Events: Family-friendly events with food, games and prizes
- Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
- Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- federal contractor regulations
- state and local regulations
- insurance carrier requirements
- clients requirements (hospitals, schools, etc.)
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Company
Overview
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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