Sr. Manager Infrastructure Quality Assurance

Description

• Verification of education and experience (including certifications and licenses)
• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
• Reviews and edits quality assessment and evaluation reports submitted to internal staff to ensure they are objective, thorough, and conform to industry standards and internal/external regulatory requirements.
• Oversees staff to ensure consistency in evaluating and monitoring the quality function within the department.
• Champions a culture of continuous improvement by identifying opportunities to enhance Infrastructure operations through data-driven insights and feedback loops and initiatives aimed at enhancing the utility and impact of quality assurance activities.
• Evaluates the operational application of the policies and requirements along with providing recommendations to improve the utility and effectiveness of audit operations, to drive continual improvement.
• Leads and manages the external peer review process to ensure that processes and procedures meet industry standards.
• Collaborates and coordinates with other WMATA departments to mitigate identified risks.
• Develops and disseminate key performance indicator reports of quality performance measures that support internal and external customers by informing internal and external stakeholders of maintenance, cleaning, customer satisfaction, and other areas where performance metrics are achieved or goals not met.
• Leads and manages independent inspections, surveys, follow-up reviews, and special assessment projects to ensure services and operations meet established standards of quality, safety, efficiency, and compliance, enhancing performance and customer satisfaction.
• Implements advanced data collection methods and tools to enhance reporting accuracy and decision-making processes.
• Develops staff on industry best practices in quality assurance to ensure draft and final reports clearly, effectively, and accurately present the results of evaluations, facilitating risk assessment and mitigation sessions, and conducting effectiveness verification reviews.
• Leads and manages a review resolution process, including the preparation of reports on findings and corrective actions, to ensure operational management addresses deficiencies identified through internal assessments and evaluations. Supports informed, prioritized decision-making and fosters a culture grounded in safety and quality.
• Leads projects involving quality reviews and investigative assessments, including the preparation of compliance reports that incorporate continuous improvement plans, recommended training programs/materials, customer feedback and satisfaction reports, maintenance and asset management reports, budget and cost analysis reports, service level agreement compliance reports, and non-conformance reports.
• Leverages data analysis to identify trends, root causes of deficiencies, and areas for improvement across all operations. Uses data to prioritize initiatives, allocate resources effectively, and make informed decisions that align with organizational objectives.
• Leads the efforts of implementing and developing an internal quality assurance program, evaluates operational processes, procedures and participates in the preparation of final reports
• Review of a current motor vehicle report

Requirements

• ASQ or equivalent quality certification
• Skills and/or behavioral assessment
• Five (5) years of quality assurance, auditing, modeling, data governance and/or compliance, along with experience developing and administering policies and procedures
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Six Sigma or Lean Certification
• Equivalent quality certification
• Valid Driver's License
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• ISO 9001Certification
• Bachelor's Degree in Engineering, Environmental Science, Quality Assurance/Quality Control (QA/QC) or related field.

Benefits

• Roadway Worker Protection (RWP), Level 2, within six (6) months of hire and maintained for the duration of time in the job
• Personal interview

Training + Development

Interview process

Visa Sponsorship

Security clearance