Verification of education and experience (including certifications and licenses)
Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
Reviews and edits quality assessment and evaluation reports submitted to internal staff to ensure they are objective, thorough, and conform to industry standards and internal/external regulatory requirements.
Oversees staff to ensure consistency in evaluating and monitoring the quality function within the department.
Champions a culture of continuous improvement by identifying opportunities to enhance Infrastructure operations through data-driven insights and feedback loops and initiatives aimed at enhancing the utility and impact of quality assurance activities.
Evaluates the operational application of the policies and requirements along with providing recommendations to improve the utility and effectiveness of audit operations, to drive continual improvement.
Leads and manages the external peer review process to ensure that processes and procedures meet industry standards.
Collaborates and coordinates with other WMATA departments to mitigate identified risks.
Develops and disseminate key performance indicator reports of quality performance measures that support internal and external customers by informing internal and external stakeholders of maintenance, cleaning, customer satisfaction, and other areas where performance metrics are achieved or goals not met.
Leads and manages independent inspections, surveys, follow-up reviews, and special assessment projects to ensure services and operations meet established standards of quality, safety, efficiency, and compliance, enhancing performance and customer satisfaction.
Implements advanced data collection methods and tools to enhance reporting accuracy and decision-making processes.
Develops staff on industry best practices in quality assurance to ensure draft and final reports clearly, effectively, and accurately present the results of evaluations, facilitating risk assessment and mitigation sessions, and conducting effectiveness verification reviews.
Leads and manages a review resolution process, including the preparation of reports on findings and corrective actions, to ensure operational management addresses deficiencies identified through internal assessments and evaluations. Supports informed, prioritized decision-making and fosters a culture grounded in safety and quality.
Leads projects involving quality reviews and investigative assessments, including the preparation of compliance reports that incorporate continuous improvement plans, recommended training programs/materials, customer feedback and satisfaction reports, maintenance and asset management reports, budget and cost analysis reports, service level agreement compliance reports, and non-conformance reports.
Leverages data analysis to identify trends, root causes of deficiencies, and areas for improvement across all operations. Uses data to prioritize initiatives, allocate resources effectively, and make informed decisions that align with organizational objectives.
Leads the efforts of implementing and developing an internal quality assurance program, evaluates operational processes, procedures and participates in the preparation of final reports
Review of a current motor vehicle report
Requirements
asq
six sigma
lean
iso 9001
bachelor's degree
5 years
ASQ or equivalent quality certification
Skills and/or behavioral assessment
Five (5) years of quality assurance, auditing, modeling, data governance and/or compliance, along with experience developing and administering policies and procedures
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Six Sigma or Lean Certification
Equivalent quality certification
Valid Driver's License
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
ISO 9001Certification
Bachelor's Degree in Engineering, Environmental Science, Quality Assurance/Quality Control (QA/QC) or related field.
Benefits
Roadway Worker Protection (RWP), Level 2, within six (6) months of hire and maintained for the duration of time in the job
Personal interview
Training + Development
Information not given or found
Interview process
skills and/or behavioral assessment
personal interview
verification of education and experience (including certifications and licenses)
criminal background check
medical examination including drug and alcohol screening (for safety sensitive positions)
review of a current motor vehicle report
Visa Sponsorship
Information not given or found
Security clearance
criminal background check (a criminal conviction is not an automatic bar to employment)
motor vehicle report review
Company
Overview
Founded 1967
Year Established
The year the Washington Metropolitan Area Transit Authority was created.
90 Stations
Metrorail Stops
Number of stations across the extensive rail network.
100 Miles
Track Network
Total length of Metrorail tracks spanning the region.
WMATA operates the Metrorail, Metrobus, and MetroAccess services, providing essential transportation for millions of commuters annually.
It serves the urban and suburban areas across Washington D.C., Virginia, and Maryland, making it one of the busiest transit systems in the U.S.
The authority also operates an extensive network of Metrobus routes, ensuring that public transport is accessible across a broad geographical area.
MetroAccess offers specialized paratransit services for individuals with disabilities, making transportation accessible for all.
WMATA’s projects include major capital improvements, such as rail station upgrades, new buses, and implementing advanced fare collection technologies.
A key aspect of WMATA's focus is to continually innovate, ensuring the transit system is safe, reliable, and sustainable for future generations.
Unique to WMATA is its commitment to serving not just the daily commuters, but also tourists, government employees, and those attending major events in the region.
Culture + Values
Recruit, hire and retain top talent where individuals feel valued, supported, and proud of their contribution
Engagement, empowerment, and recognition: empower employees, promote collaboration, and continuously improve culture
Professional and technical skill development: invest in staff, expand career pathways and develop next‑gen leaders and technical experts
Implement strategic workforce planning to close talent and skill gaps through recruiting, retraining, and upskilling
Establish employee value proposition to position Metro as a great place to work and increase overall satisfaction
Execute succession planning to ensure business continuity and reduce uncertainty among staff
Create performance evaluation framework that supports engagement and recognition
Develop culture‑change strategy to increase engagement across the organization
Create an innovation incubator to foster creativity and reward ideas that improve safety, efficiency, processes, and reduce silos
Develop internal customer‑service strategy to enable better collaboration and boost external customer service
Environment + Sustainability
7.37b Cost
Zero-Emission Transition Cost
Total lifecycle cost for transitioning to a zero-emission fleet through FY 2055.
35,000 Vehicles
Equivalent Energy Savings
Annual energy savings from the Energy Action Plan, equivalent to removing 35,000 vehicles from the roads.
65m Investment
Energy Action Plan Funding
Total investment in the FY 2025 Energy Action Plan, aiming for significant annual energy and operational savings.
2m Savings
Annual Lighting Savings
Annual savings from Philips LED lighting retrofit since 2013.
Transition to 100% zero‑emission bus fleet by 2042 (accelerated from 2045)
Achieve 100% zero‑emission bus purchases by 2027
Have five of nine bus garages equipped for zero‑emission buses by 2031, first garage operational by 2027, all by 2041
Deploy 10 battery‑electric buses by 2024 as part of pilot and evaluation
Construct modern, efficient facilities following LEED standards
Implement solar carports generating clean energy, featuring LED lighting, security cameras and shaded parking
Pilot sustainability calculator in Trip Planner so riders can see carbon‑footprint reduction
Inclusion & Diversity
42% Female
Employee Diversity
Approximately 42% of the workforce consists of female employees, as reported on LinkedIn.
Recruit and hire a workforce that reflects the community served.
Value the ideas, enthusiasm, and ambition each person brings.
Respect and value employees, recognizing their essential contributions.
Equal-Opportunity Employer: Consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, etc.
Diverse workforce supports world-class transit service.
Ongoing recruitment plans include building diverse candidate pools.