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Service Desk Analyst II
Cai
Provide Level 2 IT support, manage tickets, install hardware/software for staff.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Contractor
Houston, TX
Hybrid
Company Size
9,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Turnkey
Sector Specialisms
Local Government
State Government
Municipalities
Corporate Enterprises
Healthcare
Financial Technology
Transportation Authority
Public Sector
Role
What you would be doing
asset management
software installation
hardware installation
remote support
incident management
executive support
- Thoroughly document user requests and issues, including diagnostic steps and resolution details
- Lift and move equipment weighing up to 50 lbs. and run cables under desks or furniture when required
- Manage the IT warehouse and enter asset information for new shipments
- May be required to lift equipment weighing up to 50 lbs. and perform physical tasks like running cables
- Provide IT support for C-level executives and Directors
- Install software packages as needed for individual users
- Rotate on-call schedules with the rest of the team
- Monitor work queues and manage incidents by opening, updating, and closing tickets as needed
- Use imaging software to expedite large equipment rollouts
- Provide Level 2 technical support to over 14,500 staff using Dameware and remote desktop tools
- Respond professionally and courteously to all service requests and inquiries from business entities
- Install desktop hardware, peripherals, and printers
- Activate and manage cell phones and tablets using O365/MDM
- Keep system information up-to-date for asset tracking purposes.
- Act as the single point of contact for users of Information and Technology Services (ITS) and address questions or problems regarding services
What you bring
lan/wan
mdm
o365
bachelor’s
3+ years
customer service
- Strong customer service and communication skills
- Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
- Sedentary work that involves sitting or remaining stationary most of the time with occasional movement required
- Experience in MDM and O365 troubleshooting and user management
- Bachelor’s degree in a technical discipline
- Ability to diagnose and troubleshoot hardware and software-related issues
- Great attitude and willingness to learn
- Knowledge of data communication and network concepts, principles, and fundamentals
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Experience assisting C-level executives and Directors
- Reliable transportation to support service calls in surrounding areas
- 3+ years of experience in break-fix IT services
- Strong aptitude or prior experience in building or supporting data networks
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$1.3B Revenue
Annual Revenue
Generates $1.3 billion in annual revenue, reflecting consistent growth over four decades.
Four Decades
Years in Operation
Operates for over 40 years, demonstrating long-term stability and growth.
- Applies expertise in IT services and consulting to modernize legacy systems and secure infrastructure.
- Portfolio includes application development, managed services, AI-driven data analytics, and cybersecurity.
- Typically handles public-sector digital transformation and commercial IT modernization efforts.
- Recognized as a top employer and leader in application modernization services.
- Innovative mindset: Embrace new ideas and technologies to deliver the best solutions.
- Collaboration: Work together, fostering teamwork across all levels.
- Customer-focused: Understand and exceed customer expectations with tailored solutions.
- Integrity: Operate with transparency, honesty, and respect.
- Continuous improvement: Always strive to grow, learn, and adapt to new challenges.
2040
Net-zero commitment
This refers to the company's objective of achieving net-zero emissions by the year 2040. The goal represents a significant environmental commitment to reducing carbon impact.
- Focuses on reducing energy consumption and improving efficiency across all operations.
- Implements sustainability practices in supply chain management, emphasizing environmentally responsible sourcing.
- Promotes green technologies and eco-friendly solutions for clients, integrating sustainability into their offerings.
40% by 2025
Gender Diversity Goal
Aim to achieve 40% female representation in leadership roles by 2025.
- Track and report gender ratios regularly to ensure transparency in progress towards diversity goals.
- Prioritizes diversity through recruitment and leadership development programs.
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