Services Owner, Network Engineer

Description

• Train new hire associates.
• Influence - Build trust and strong partnerships with cross-functional teams to deliver the best support to our customers.
• Assist in configuring and deploying conference room equipment.
• Communication - Deliver clear, concise, and inspiring messages that inform, align, and instill confidence when issues arise
• Create and maintain user manuals, FAQs, and training materials.
• Process-Driven Mindset - Analyze business needs, deconstruct network workflows, and look for long-term process improvements
• Work with Internet providers to expand and deliver new services.
• Meet with the businesses to design and implement new networks nationwide.
• Own and escalate complex issues to vendors as needed.
• Diagnosing and resolving network issues at our branch offices and remote workers.
• Operational Expertise - Anticipate and prioritize customer needs, with a desire to fix the “why” behind the issues, not just closing a ticket. Supports the operations of the company using the OSI model to make meaningful changes
• Execute tasks to ensure new sites and existing sites maintain a service within levels. Work within the Azure, Meraki, SolarWinds, Portnox, and other network tools
• Manage Network Access Control systems.

Requirements

• Experience deploying networking from the conception through utilization
• 5-7 years supporting Cisco Meraki networks and VPN technologies
• The role would require up to 30% travel.
• 2-4 years of supporting wireless and wired networking exceeding 200 associates
• Configuring and Managing NAC (Network Access Controls) solution. Portnox experience is a plus
• Strong leadership, communication, and stakeholder management skills.
• 2-4 years with experience monitoring and configuring networks in Azure
• Experience in construction, engineering, or related industries with complex network compliance needs.
• Experience working with conference room solutions and other AV related device.

Benefits

• Scholarship for associates’ children up to $28,000 per child
• 100% paid 12-week maternity leave
• 1-week paid volunteer leave each year
• Traditional and Roth 401k
• Industry-leading performance-based bonus program
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• Employee Stock Ownership Plan (ESOP)
• Medical, dental, and vision insurance coverage
• Tuition reimbursement for associates
• 100% charitable match

Training + Development

Interview process

Visa Sponsorship

Security clearance