Tech Specialist 3 - Redmond, WA (Hybrid)

Overview

Support, troubleshoot, and improve electronic security and networking systems for critical facilities.

Key Responsibilities

• system research
• troubleshooting
• system administration
• onsite support
• hardware setup
• performance analysis

Tasks

-Conduct research and development of entire systems and analyze all interoperability and constructability scenarios -Analyze and modify preventive maintenance checklists for system changes -Troubleshoot system performance issues and implement corrective actions -Communicate with customers, manufacturers, vendors and system administrators -Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). -Apply general rules to specific problems to produce answers that make sense. -Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems -Provide support to the system administration team -Identify and understand the speech of another person. -Interface with engineering team to ensure design efficiency -Provide on site system support post deployment -Perform all duties with minimal direct supervision -Train system users and other system support personnel -Organize and prepare detailed documentation of system performance, including service request records and analysis -Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates -Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems -Read and interpret engineering drawings -Interface with internal and external customers -Reach by extending hands or arms in any direction. -Coordinate with field personnel and/or engineering team to discuss any potential installation issues -Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site -Analyze system performance and recommend improvements -Ensure test lab equipment is maintained

Requirements

• system admin
• vendor cert
• blueprints
• travel
• master's
• bachelor's

What You Bring

-System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions -Listen to and understand information and ideas presented through spoken words and sentences. -Communicate information and ideas in speaking so others will understand. -High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or -Bachelor's Degree with 5+ years experience or -Ability to work a flexible schedule that includes occasional nights and weekends -Master's Degree with 3+ years experience -Open and transparent communication with senior leadership as well as local office management. -Read blue prints, schematics and statements of work (SOW). -Reliable attendance at customer site during work hours required by customer -Read and understand information and ideas presented in writing. -Understand SOP and SOW documentation -Vendor certifications for electronic systems preferred -Exposure to computer screens for an extended period of time. -Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. -Ability to travel CONUS and OCONUS -Associates with 8+ years of experience or

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Benefits

-Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement. -An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

About M.C. Dean, Inc.

-Evolved from traditional electrical contracting to pioneering cyber‑physical integration. -Crafts complex systems for data centers, hospitals, government, and industrial plants. -Specializes in Infrastructure and Energy sectors, delivering resilient, integrated systems. -Typical work spans power delivery, automation, security, telecom, life‑safety, AV, and IT systems. -Supports clients with systems integration expertise across more than 30 offices globally. -Notable projects include mission-critical facilities requiring 24/7 uptime and advanced cyber‑physical innovation.

Sector Specialisms