Tech Specialist 3 - Redmond, WA (Hybrid)

Description

• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Communicate with customers, manufacturers, vendors and system administrators
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Apply general rules to specific problems to produce answers that make sense.
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Provide support to the system administration team
• Identify and understand the speech of another person.
• Interface with engineering team to ensure design efficiency
• Provide on site system support post deployment
• Perform all duties with minimal direct supervision
• Train system users and other system support personnel
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Read and interpret engineering drawings
• Interface with internal and external customers
• Reach by extending hands or arms in any direction.
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Analyze system performance and recommend improvements
• Ensure test lab equipment is maintained

Requirements

• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Bachelor's Degree with 5+ years experience or
• Ability to work a flexible schedule that includes occasional nights and weekends
• Master's Degree with 3+ years experience
• Open and transparent communication with senior leadership as well as local office management.
• Read blue prints, schematics and statements of work (SOW).
• Reliable attendance at customer site during work hours required by customer
• Read and understand information and ideas presented in writing.
• Understand SOP and SOW documentation
• Vendor certifications for electronic systems preferred
• Exposure to computer screens for an extended period of time.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Ability to travel CONUS and OCONUS
• Associates with 8+ years of experience or

Benefits

• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

Training + Development

Interview process

Visa Sponsorship

Security clearance