Support Engineer at Hexagon Safety, Infrastructure & Geospatial in Madison, AL | Kablio

Role

Description

issue resolution

debugging

support liaison

customer support

dev collaboration

site visits

Apply basic principles, theories, and concepts to achieve resolution of complex technical product issues in a timely manner while adapting to ever-changing priorities
Travel to customer sites required (less than 25%)
Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging
Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues
Interface directly with end-customers to resolve technical product issues
Interface directly with software development and product management to address issues requiring product code changes

Requirements

bachelor's

sql server

oracle

hardware

self-starter

analytical

Bachelor’s degree in Computer Science, CIS, or related field
Self-starter with ability to work independently
Public safety domain experience preferred
Strong analytical skills to effectively troubleshoot and analyze complex technical issues
Team player with ability to work collaboratively
Prior customer support experience a plus
Excellent verbal and written communications skills
Hardware and/or networking troubleshooting experience a plus
Microsoft SQL Server and/or Oracle database experience a plus

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Hexagon Safety, Infrastructure & Geospatial is at the forefront of public safety and infrastructure management, offering cutting-edge solutions.
With a strong history of technological innovation, they empower organizations worldwide to respond to emergencies, manage infrastructure, and improve public services.
The division specializes in geospatial technologies, helping industries leverage data for more efficient decision-making and operations.
Their typical projects include smart city solutions, transportation management systems, emergency response optimization, and critical infrastructure monitoring.
Hexagon's solutions are used across various sectors, such as utilities, transportation, government, and energy, ensuring safety and reliability in urban environments.
The company stands out for its integration of advanced geospatial data with AI and IoT, enabling real-time, data-driven responses to crises and operational challenges.

Culture + Values

Those who are customer-centric focus on building long-term relationships based on trust.
Emphasize integrity and act with the highest ethical standards.
Encourage innovation and creativity in all aspects of the work.
A results-driven approach is taken, committed to delivering high-quality outcomes.
Foster collaboration and believe that diverse perspectives lead to better solutions.

Environment + Sustainability

27% CO2 Reduction

Carbon Emissions Drop

Achieved over the past five years through various initiatives.

Creates long-term sustainable value for stakeholders through ESG strategy.
Committed to achieving net-zero emissions by 2030.
Focuses on providing sustainable solutions through digital transformation to reduce resource consumption and improve energy efficiency.

Inclusion & Diversity

30% Women

Leadership Target

Aiming to achieve representation of women in leadership roles by a specific goal year.

A workplace committed to fostering an inclusive and diverse environment.
Reflecting the diversity of the communities in which they operate by hiring and supporting underrepresented groups.

Articles

Hexagon Safety, Infrastructure & Geospatial Overview

LinkedIn - Hexagon Safety, Infrastructure & Geospatial

Careers at Hexagon Safety, Infrastructure & Geospatial

Company

Overview

Hexagon Safety, Infrastructure & Geospatial is at the forefront of public safety and infrastructure management, offering cutting-edge solutions.
With a strong history of technological innovation, they empower organizations worldwide to respond to emergencies, manage infrastructure, and improve public services.
The division specializes in geospatial technologies, helping industries leverage data for more efficient decision-making and operations.
Their typical projects include smart city solutions, transportation management systems, emergency response optimization, and critical infrastructure monitoring.
Hexagon's solutions are used across various sectors, such as utilities, transportation, government, and energy, ensuring safety and reliability in urban environments.
The company stands out for its integration of advanced geospatial data with AI and IoT, enabling real-time, data-driven responses to crises and operational challenges.

Culture + Values

Those who are customer-centric focus on building long-term relationships based on trust.
Emphasize integrity and act with the highest ethical standards.
Encourage innovation and creativity in all aspects of the work.
A results-driven approach is taken, committed to delivering high-quality outcomes.
Foster collaboration and believe that diverse perspectives lead to better solutions.

Environment + Sustainability

27% CO2 Reduction

Carbon Emissions Drop

Achieved over the past five years through various initiatives.

Creates long-term sustainable value for stakeholders through ESG strategy.
Committed to achieving net-zero emissions by 2030.
Focuses on providing sustainable solutions through digital transformation to reduce resource consumption and improve energy efficiency.

Inclusion & Diversity

30% Women

Leadership Target

Aiming to achieve representation of women in leadership roles by a specific goal year.

A workplace committed to fostering an inclusive and diverse environment.
Reflecting the diversity of the communities in which they operate by hiring and supporting underrepresented groups.

Articles

Hexagon Safety, Infrastructure & Geospatial Overview

LinkedIn - Hexagon Safety, Infrastructure & Geospatial

Careers at Hexagon Safety, Infrastructure & Geospatial