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Resident Services Manager

Employer undisclosedRole managed by a recruiter

Manage operations, leasing, tenant relations and maintenance for 200-unit high-rise

7d ago

C$60,000 - C$70,000

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Edmonton, Alberta, Canada

Onsite

Role

What you would be doing

yardi management

rent collection

lease administration

resident relations

maintenance coordination

compliance

Ensure all safety precautions are followed while performing the work.
Attend Community events to continue to build strong relationships within the community.
Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
Responsible for ensuring all property management policies, procedures, and operations are executed to the companies operational standards
Educate and encourage residents to use ClickPay payment platform
Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
Ensure compliance with the Residential Tenancies Act in all procedures.
Provide updated and accurate vacancy reports to the Portfolio Manager upon request.
Facilitate the signing of all leases, schedules, assignments and addendums
Maintain maintenance of office and kitchen supplies
Deposit all payments to bank using cheque scanners where possible
Complete administrative support as required, including courier and mail handling
Assist Maintenance Team with scheduling and supervision of external trades
Review weekly availability reports
Effectively schedule month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
Complete rent collection for all residential and commercial units, striving for zero arrears each month
Provide access as needed for Maintenance Team and external trades as needed
Develop and motivate site teams by managing performance to expectations and established standards
Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to “personal tours”; conduct “personal tours” with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
Record all payments received and provide to corporate deposit desk for entry to Yardi
Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
Immediately report any infractions, damaged equipment and hazardous conditions or equipment.
Conduct income verification and reference verification on applications
Follow all policies and Standard Operating Procedures as instructed by Management.
Respond to all resident inquiries concerns within a 48 hour window
Manage the renewal and retention program
Assist Marketing Team with execution of property marketing and leasing plan
Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code
Actively monitor conditions in suites and common areas
Oversee and participate in the full leasing process; providing training to supports and teams as needed
Ensure preventative maintenance is scheduled with Maintenance Team and external trades
Create, maintain and manage Resident contacts, work order closeouts and calendar reservations in the community program.
Foster a strong customer service culture amongst all team members
Conduct credit checks using RentCheck
Ensure any and all outstanding debts are sent to collections
Ensure all trades comply with the health and safety policy.
Advise applicants within a timely manner of status of application
Educate residents on availability of resident portal to submit work orders
Ensure rental applications are complete and information is accurately entered into Yardi for final approval from Portfolio Manager within 12 hours of receipt of application
Conduct annual, periodic and pre-move inspections and co-ordinate required maintenance work as necessary
Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
Monitor and ensure proper and full use of Yardi Mobile Maintenance application by Maintenance Technicians
Handle resident concerns an inquiries with a goal of 100% satisfaction.
Review suites on turnover and determine scope for any work based on established policies and procedures; ensure completed in a timely manner
Enter Work Orders in Yardi for all tasks to be completed by maintenance team
Serve all legal documentation pertaining to non-payment of rent, including any Residential Tenancies Act specific documents as per legislative guidelines
Maintain all resident information in accordance with privacy regulations and legislation
Supervise, coach and train site team at property; ensuring quality and efficiency of work
Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
Co-ordinate appointments and conduct move-in and move-out inspections
Comply with regular fire and life safety standards including monthly testing and annual drills
Enter and receive all purchase orders in Yardi
Co-ordinate reservations of elevators for move-ins and move-outs
Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.
Responsible and accountable for actions and supervision of the team
Assist in filing any legal actions for non payment of rent through the Residential Tenancies Dispute Resolution Service or other prescribed means
Review monthly reports as provided by Portfolio Manager
Inspect all vacant suites weekly to ensure they are in Rent Ready condition
Answer all incoming phone calls and emails, including resident maintenance requests
Monitor aged receivables report weekly for delinquency and collect delinquent rents
Comply with all requirements when a Public State of Emergency is issued by municipal, provincial or federal authorities.
Maintain a comprehensive and up to date knowledge of the property, including availability, vacancy, suite layouts, common areas, amenities, parking, etc

What you bring

yardi

reca license

operator license

1-3 years