Spa Attendant

Description

• Assist guests and members with spa prescriptions.
• Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
• Greet and welcome all guests and members.
• Check guests and members in and out: administer keys to locker areas.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Ensure facility is prepared for proper opening and closing each day.
• Attend all hotel required meetings and trainings.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Process transactions for all events, guest fees, membership fees, dues, etc.
• Arrange for all spa appointments for ala carte services/activities and packages.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Provide Spa tours as necessary.
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
• Maintain a friendly and warm demeanor at all times.
• Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).

Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Bi-lingual preferred.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to cross-train in other hotel related areas.
• Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• At least 1-year retail experience preferred.
• High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to assist guests in the retail area.

Benefits

• In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify.
• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance