Specialist Account Resolution

Description

• Research contractor licenses
• Collaborate with the sales department regarding customer accounts on a timely basis
• Monitor, review, and audit collection postings to ensure accurate recording, to reduce error
• Partner with the legal team on accounts where the customer filed bankruptcy
• Partner with third party collection agency when necessary
• Partner with sales management and customer service management to ensure the highest level of professionalism and customer service in resolution of outstanding issues.
• Regularly monitor and analyze third-party portals determine past due and over past due invoices, promptly follow up with customers, implement appropriate actions to collect and resolve any issues delaying payments, and to pursue proactive collection action all the time
• Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
• Manage, control, and own all activities and functions in accounts receivable
• Meet defined department goals, monthly activity metrics and KPIs
• Proactively identify trends and assist in implementing process improvements
• Maintain a strong working relationship with all customers
• Frequently review POs to ensure they are up to date
• Interact with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacks
• Complete request for mechanics lien with the service USS utilizes to send to customer
• Research and resolve accounts receivable balances discrepancies with customers
• Timely and expeditious resolutions of disputes and billing inquires

Requirements

• Ability to demonstrate strong professional communication skills, both oral and written
• Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
• Knowledge of Accounting principles and practices
• Strong organizational, collaboration and time management skills
• Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills
• Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Knowledge of principles and processes for providing customer service including quality service standards
• Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
• Proficient in Microsoft Excel, Word, and Powerpoint

Benefits

• Commuter/Transit Account
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Health Savings Account
• Dependent Care Flexible Spending Account
• Employee Discounts
• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Employer-Paid Short-Term Disability
• Healthcare Flexible Spending Account

Training + Development

Interview process

Visa Sponsorship

Security clearance