Associate Data Analsyt

Description

• Helps the customers in troubleshooting the issues related to the system. Maintaining the SLA report.
• Utilise business tools for data extraction, modelling, and troubleshooting to uncover the insights that help the customer for business growth.
• Monitor system alerts or dashboards and report anomalies.
• Maintain professionalism in all customer and internal communications.
• Communicate clearly and politely with end users. Provide timely updates to users on the status of their reported issues.
• Follow standard operating procedures (SOPs) to resolve common user issues.
• Conduct data research by collecting, analysing, and interpreting data sets.
• Collaborate with team members to share knowledge and best practices.

Requirements

• Proficiency in Excel Some knowledge of tools like Python/SQL.
• Could be able to perform RCA and identify outliers in the data.
• Be proactive in asking for help when stuck and contribute to team goals.
• Should understand the renewable energy business.
• Experience of 1-3 years in technical support to software products (B2B SaaS product)
• Experience in customer service, technical support, ticketing tools, and troubleshooting skills.
• Strong team player while possessing the autonomy to manage his own workload.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance