SOC Alarm Response and Investigations Controller
Wilson James
Monitor alarms, coordinate incident response, and manage security operations.
13 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Basingstoke, England, United Kingdom
Onsite
Company Size
5,200 Employees
Service Specialisms
Security Services
Construction Logistics
Integrated Services
Project Management
Engineering Services
Event Security
Technology Solutions
Sector Specialisms
Security
Aviation
Construction Logistics
Technology Services
Airport Security
Commercial Ports
Visitor Attractions
Construction Security
Role
What you would be doing
security monitoring
access control
incident reporting
remote monitoring
key audits
escalation
- Manage site access and protect client assets using electronic and physical security measures.
- Act as the secondary point of contact for VE emergency escalations, maintaining strong stakeholder relationships.
- Complete accurate shift documentation and incident reports to a high standard.
- Monitor and operate security systems across the VE region, including IDS, IPS, SIEM, CCure, and Genetec.
- Collaborate with physical security officers and stakeholders across Europe for incident resolution.
- Support emergency communications and escalate critical issues to the SOC Lead.
- Remotely monitor and manage security incidents 24/7, tasking on-site security teams as needed.
- Conduct daily key audits and assist with access control across the region.
- Identify and report system or software faults affecting security operations.
- Maintain full awareness of all SOC processes, policies, and procedures.
What you bring
sia licence
siem
first aid
incident management
cctv
detail oriented
- SIA Licence
- Experience with using and managing the use of Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS) and Security Information and Event Management (SIEM) tools
- Conversant with HR processes such as (investigations, disciplinary, staff welfare meeting) and roster management.
- Demonstrate the ability to think and act quickly under pressure and hands-on experience in incident and crisis management
- First Aid at Work certificate
- Proven experience in supporting the management of incidents with multi agency / stakeholder involvement.
- Due to vetting requirements 5 year residency in the UK
- Respond swiftly to client and management requests and adapt to evolving operational needs.
- Demonstrate experience of operating as part of a global team based out of a technologically advanced control room with the ability to accurately and efficiently monitor and operate a variety of; integrated PC based security & CCTV systems
- Ability to work in a systematic manner with an eye for detail
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Progression opportunities – many of our team go on to senior and site management roles
- Access to an Online GP for you and your dependents.
- Discounts on hundreds of retail sites
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Financial support
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Uniform and full induction provided
- Cycle to Work scheme
- A welcoming, respectful team culture
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- 5 year uk residency required for vetting
Company
Overview
Revenue £300m
Annual Revenue Growth
The company's revenue has grown significantly from £170 million in 2020 to £300 million in 2024, reflecting strong business expansion.
Profit £10.9m
Profit Margin
Profit before tax has surged from £6 million in 2020 to £10.9 million in 2024, showcasing improved profitability.
Officers 1,500
Specialist Security
The company employs over 1,500 SIA-licensed security officers, ensuring robust protection services.
Assets £93m
Asset Growth
Total assets have grown from £47 million in 2020 to £93 million in 2024, demonstrating significant operational expansion.
- Founded over three decades ago, the company began with a mission to elevate standards across security and logistics.
- It has grown into a multi-service provider, blending security, construction logistics, aviation support, and tech services.
- Typical projects range from managing airport assistance and front-of-house security to coordinating materials flow on major construction sites.
- While operating its own construction consolidation centres.
- Valuing, engaging and rewarding our diverse employees
- Giving back to the communities in which we work
- A firm commitment to reducing our impact on the environment
- Core values: deliver excellence for every project and every client
11.6% Reduction
Fleet Emissions
Reduced fleet emissions by 11.6% in 2022, contributing to overall sustainability goals.
212 kWp Solar
Energy Savings
Installed solar PV at a zero-carbon facility, saving 93.4 tCO2e per year.
68% Fewer Vehicles
Consolidation Efficiency
Expanded consolidation centers reduced delivery vehicles by 68% and construction CO2 by 75%.
Eliminate Fossil Fuels
HGV Fleet Transition
Plan to eliminate fossil-fuel HGVs by 2040 and transition to electric vehicles exclusively by 2030.
- Net-zero carbon emissions target by 2040, with an interim target to halve emissions by 2030 against a 2020 baseline
- Opened a zero-carbon consolidation facility in Q1 2022 with solar PV (212 kWp saving 93.4 tCO2e/year), air-source heat pumps, EV charging and sedum roofs
- Eliminate fossil-fuel HGV fleet by 2040 and transition to electric vehicles exclusively by 2030
- Expanded consolidation centres to reduce delivery vehicles by up to 68% and construction CO2 by c.75%
- External GHG data assurance onboarded; preparing for SBTi near-term & net-zero targets
2024 Policy
Equality, Diversity & Inclusion Policy
The company has published its Equality, Diversity & Inclusion Policy for 2024, outlining commitments to fostering an inclusive workplace.
2025 Gap Report
Gender Pay Gap
The company has published its Gender Pay Gap Report for 2025, demonstrating transparency in addressing pay equality.
- Disability Confident scheme firm and signatory to Armed Forces Covenant (Silver Employer Recognition)
- Living Wage Foundation recognised, paying Living Wage to all head‑office and core staff
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