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Behavioral Health Scheduling Supervisor
Ashbaugh Beal
Legal and financial advisory services, specializing in complex business disputes and restructuring.
Supervising and managing the Behavioral Health Patient Scheduler team to ensure productivity, efficiency, and customer satisfaction in a healthcare setting.
Will review and track Behavioral Health Patient Scheduler work and communicate data on productivity, client engagement, and policy adherence to the behavioral health leadership.
Supervises Behavioral Health Patient Scheduler’s to ensure registration, scheduling, and follow ups are done accurately and timely
Review and implement any policy’s/procedures for the Behavioral Health Patient Scheduler team that is needed.
Will oversee day to day operations and functioning of the Behavioral Health Patient Scheduler team navigating common challenges and communicating more difficult issues to the behavioral health leadership.
Provides training and guidance to the department to ensure scheduling in efficient and meets business needs.
Responsible for overseeing behavioral health provider schedules and ensuring they are optimally scheduled
Communicate between Behavioral Health Patient Scheduler’s and behavioral health leadership any day-to-day challenges or needs.
What you bring
insurance knowledge
supervisory exp.
problem solving
ms office
bachelor’s degree
bi-lingual
Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs.
One year of supervisory experience
Ability to analyze and solve problems.
Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
Knowledge of planning and scheduling techniques.
Skill in the use of personal computers and related software applications.
Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.
Knowledge of insurance verification, registration, and scheduling patients in a health care setting preferred.
Ability to work under the direction of a supervisor and follow instructions for work completion.
Demonstrates knowledge of applicable FCCH patient-related forms and programs.
Ability to maintain quality, safety, and/or infection control standards.
Bi-lingual English/Spanish is preferred.
Able to work well with diverse groups of people
Three to six months related experience and/or training is required.
Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
Ability to work on multiple tasks within established deadlines.
Ability to interact and communicate with people over the telephone, often in stressful situations.
Ability to use a multi-line telephone to schedule appointments.
Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
Receptionist skills.
Experience managing teams with the skill of overseeing staff productivity, policy implementation, and project management.
Basic knowledge of general office procedures to include filing, copying, and faxing.
Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
Knowledge of patient registration procedures and documentation.
Ability to take the initiative to resolve patient concerns and problems.
Bachelor’s Degree Preferred
Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
Benefits
MINIMUM EDUCATION AND EXPERIENCE
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
potential background checks may be required for this job
details regarding the specific background checks were not provided in the job description
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