Smart Tech Specialist (Customer Operations) at Octopus Energy in Coventry, England, United Kingdom | Kablio

Role

Description

survey collaboration

installation coordination

post-sales support

install scheduling

documentation generation

grant claims

We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.

Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our awesome install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
Staying on top of all admin to ensure a smooth, enjoyable experience for our customers

Requirements

organisational

empathy

communication

adaptability

time management

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Strong organisational skills and the ability to manage your own time and workload effectively
Empathy and understanding to help make the right decisions when it comes to customer experience
Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business

Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Equity share options in Octopus Energy
We do things a little differently around here. If successful in your eligibility questions, we’ll be in touch to discuss your application further! If it sounds like the role would be a good fit, we’ll then invite you along to one of our in person assessment days! You’ll meet the team, complete some assessment exercises and be able to ask us questions, as well as getting a glimpse of what life at Octopus is really like firsthand

Training + Development

Information not given or found

Interview process

eligibility questionnaire and application review
in‑person assessment day with team meeting and exercises

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to disrupt the energy sector with clean and affordable solutions.
Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy.
A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies.
Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses.
Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services.
Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs.
Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide.
In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage.
Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape.
Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Culture + Values

Be humble and stay curious. Let go of ego. Seek to learn, always.
Level up the team. Invest in others. Celebrate wins. Share the credit.
Communicate directly, and with anyone. Be clear, candid, and kind—regardless of title.
Aim for the greater good. Act in service of the team, the company, and our mission.
Make it happen. Take ownership. Be resourceful. Deliver.
Listening to our customers, over following market trends.
Helping each other, over being efficient individual contributors.
Doing the right thing by our customers & team, over short‑term gain.
Doing a smaller number of things at high quality, over trying to do everything or arbitrary deadlines.
A bias for action, over risk aversion, or the pursuit of the perfect plan.
Encouraging straight‑forward, honest and transparent communication.
Nurturing a culture of autonomy, empowerment and trust.

Environment + Sustainability

Inclusion & Diversity

8,300 Employees

Global Workforce

Approximately 8,300 employees across the globe.

50% Female

Gender Representation

Approximately 50% of global staff identify as female, with 45% representation in tech roles, according to third-party data sources.

100% Remote

Field Roles

All field roles are available for remote work.

Equal-opportunity employer; hire, promote and treat people based on merits and abilities.
Engagement platforms: internal via Officevibe and external via Glassdoor.
All permanent staff own shares or share options.
Flexible working arrangements including remote work and hybrid models.
'Family Dinner' weekly global meetings with CEO and staff for open Q&A.

Articles

Newsroom

Tech Summit press release

About Octopus Energy (company history)

Role

Description

survey collaboration

installation coordination

post-sales support

install scheduling

documentation generation

grant claims

We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.

Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our awesome install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
Staying on top of all admin to ensure a smooth, enjoyable experience for our customers

Requirements

organisational

empathy

communication

adaptability

time management

Strong organisational skills and the ability to manage your own time and workload effectively
Empathy and understanding to help make the right decisions when it comes to customer experience
Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business

Benefits

Equity share options in Octopus Energy
We do things a little differently around here. If successful in your eligibility questions, we’ll be in touch to discuss your application further! If it sounds like the role would be a good fit, we’ll then invite you along to one of our in person assessment days! You’ll meet the team, complete some assessment exercises and be able to ask us questions, as well as getting a glimpse of what life at Octopus is really like firsthand

Training + Development

Information not given or found

Interview process

eligibility questionnaire and application review
in‑person assessment day with team meeting and exercises

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to disrupt the energy sector with clean and affordable solutions.
Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy.
A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies.
Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses.
Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services.
Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs.
Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide.
In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage.
Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape.
Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Culture + Values

Be humble and stay curious. Let go of ego. Seek to learn, always.
Level up the team. Invest in others. Celebrate wins. Share the credit.
Communicate directly, and with anyone. Be clear, candid, and kind—regardless of title.
Aim for the greater good. Act in service of the team, the company, and our mission.
Make it happen. Take ownership. Be resourceful. Deliver.
Listening to our customers, over following market trends.
Helping each other, over being efficient individual contributors.
Doing the right thing by our customers & team, over short‑term gain.
Doing a smaller number of things at high quality, over trying to do everything or arbitrary deadlines.
A bias for action, over risk aversion, or the pursuit of the perfect plan.
Encouraging straight‑forward, honest and transparent communication.
Nurturing a culture of autonomy, empowerment and trust.

Environment + Sustainability

Inclusion & Diversity

8,300 Employees

Global Workforce

Approximately 8,300 employees across the globe.

50% Female

Gender Representation

Approximately 50% of global staff identify as female, with 45% representation in tech roles, according to third-party data sources.

100% Remote

Field Roles

All field roles are available for remote work.

Equal-opportunity employer; hire, promote and treat people based on merits and abilities.
Engagement platforms: internal via Officevibe and external via Glassdoor.
All permanent staff own shares or share options.
Flexible working arrangements including remote work and hybrid models.
'Family Dinner' weekly global meetings with CEO and staff for open Q&A.

Articles

Newsroom

Tech Summit press release

About Octopus Energy (company history)