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Technical Support Analyst, CoStar Real Estate Manager
Costar Group
Provide technical support for CoStar Real Estate Manager SaaS, troubleshoot issues, assist customers.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
4,700 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Commercial Real Estate
Residential
Apartments
Hospitality
Industrial
Retail
Office
Multifamily
Role
What you would be doing
customer relations
problem solving
product expertise
team collaboration
- Be a customer champion: Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations.
- Think critically and creatively: Diagnose complex technical issues, research solutions, and develop effective workarounds.
- Become a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues.
- Collaborate effectively: Work hand-in-hand with colleagues in different teams to provide seamless support experiences.
What you bring
sql
bachelor's
commercial re
problem solving
saas
communication
- 6+ months of SQL experience (academic or professional)
- Bachelor's degree from an accredited, not-for-profit University or College
- Knowledge of commercial real estate industry
- Independent work ethic, time management, and problem-solving skills
- Ability to troubleshoot Windows applications and understand SaaS models
- A track record of commitment to prior employers
- Collaborative and adaptable team player with a learning mindset
- Experience with database and web-based software
- Willingness for occasional after-hours support
- Strong verbal and written communication and relationship-building skills
- 401(K) retirement plan with matching contributions
- Life, legal, and supplementary insurance
- Employee stock purchase plan
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
- Commuter and parking benefits
- Paid time off
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
- Tuition reimbursement
- Virtual and in person mental health counseling services for individuals and family
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship is provided for this position.
- pre-employment substance abuse testing (drug‑free workplace).
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Company
Overview
Founded 1987
Year Established
The year the company was first established.
- Offers comprehensive data on properties, tenants, leases, and market conditions globally.
- Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
- Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
- Platforms used by real estate professionals, from brokers to investors to property managers.
- Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
- Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.
- Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
- Ownership: We take personal responsibility for delivering results.
- Integrity: We act with transparency and integrity in everything we do.
- Innovation: We drive progress through creativity and technology.
- Collaboration: We believe in the power of diverse teams working together to achieve more.
- Excellence: We are dedicated to the pursuit of excellence in our products and services.
2040
Net Zero Commitment
Aims to achieve net zero carbon emissions by this target year.
- Committed to energy-efficient building designs and energy-saving programs.
- Uses technological advancements to reduce environmental impact.
- Annually tracks and reports on carbon footprint and environmental metrics.
40% Global Workforce
Women Representation
Approximately 40% of the global workforce consists of women.
- Committed to creating an inclusive and diverse workplace where all employees can thrive.
- Has set specific goals to increase the representation of women in leadership roles.
- Implemented training programs to promote diversity awareness and inclusive leadership.
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