Front of House Manager - LIPS Healthcare

Description

• Oversee reception, appointment coordination, and waiting area management to ensure efficiency and comfort
• Promote teamwork and accountability across both FOH and clinical areas
• Participate in quality improvement and service development initiatives led by management
• Manage daily patient flow, supporting timely check-in, room allocation, and turnover
• Coordinate schedules, handovers, and administrative updates with precision
• Lead the Front of House (FOH) team to deliver a welcoming, professional, and compassionate patient experience
• Work closely with clinicians, back-office staff, and management to ensure smooth daily operations
• Supervise and support the FOH team, setting clear expectations, training new staff, and monitoring performance
• Anticipate patient needs and resolve issues promptly with tact and discretion
• Assist with audits, staff mandatory training records, and adherence to governance standards
• Collaborate closely and proactively with the Head of Patient Service Delivery, maintaining clear, consistent communication through multiple channels, aligning on shared goals, and coordinating workflows to ensure seamless service delivery and an optimal patient experience
• Support incident reporting, data protection compliance (GDPR), and patient confidentiality at all times
• Ensure all reception documentation and patient records are accurate and maintained in line with CQC and clinic policies
• Act as the first point of contact for staff queries or escalations at reception

Requirements

• Proven ability to manage a small team and maintain service standards under pressure
• Confident using digital booking, CRM, or electronic medical record systems
• Open to learning and adapting to a medical environment
• Excellent organisation, multitasking, and time management skills
• Understanding of administrative and compliance requirements in regulated environments
• Previous experience in a medical or healthcare setting or familiarity with clinical workflows
• Warm, professional, and composed under pressure
• Strong interpersonal and communication skills, both face-to-face and written
• Keen attention to detail with a proactive, problem-solving mindset

Benefits

• Full-time, stable role in a growing clinic
• Supportive and respectful team environment
• Training provided on systems and protocols
• Opportunity to directly impact patient experience and care quality

Training + Development

Interview process

Visa Sponsorship

Security clearance