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Delivery Operations Associate Manager
Accenture Services Pvt Ltd
Management of Procure to Pay - Accounts Payable Processing within Finance Operations
17d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Jaipur, Rajasthan, India
Office Full-Time
Role
What you would be doing
manage compliance
team development
operational performance
process management
client escalation
workforce planning
- Providing excellent customer service
- Working closely with Global Collections Manager to ensure gaps are identified and closed with client agreement.
- Set team performance expectations, reinforcing goals, implement continuous improvement initiatives to streamline processes, and strengthen controls to achieve Business goals.
- Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Support team to function in a hybrid physical-virtual and multi-cultural environment
- Manage process documentation so that it is accurate and up to date; follow up and track changes.
- Daily operational performance management and meet targets including Service Level Agreements with client.
- Forecast and maintain a staffing plan and consistently manage operational risk at process level
- Supervise the daily operation of PTP process.
- People developer, build up team succession and keep the delivery continuously.
- Responsible for productivity, team volume management, leave planning, business continuity and succession planning
- Manage compliance with internal control requirements
- Provide direction and managerial oversight for all activities within one’s functional area
- Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
- Act as a clear escalation route to the client for service-related issues and facilitate resolution of issues. Perform RCAs analysis.
- Support Ad Hoc contractual projects for the client in line with the nominated project team.
What you bring
sap/oracle
bachelor finance
team management
problem solving
communication skills
legal/regulatory
- Experience of working on SAP/Oracle ERP’s What are we looking for?
- Client-Focused: Excellent client interaction skills, with the ability to build strong relationships and provide top-notch customer service.
- Strong commitment to working with teams
- Minimum of 10+ years’ Experience in Finance & Accounting (PTP) process and minimum of 5+ years of team / people management experience.
- Communication Skills: Fluent English skills, both oral and written, to effectively communicate with clients and teams.
- The person should require minimal guidance when determining methods and procedures on new assignments
- Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices
- In this role you are required to do analysis and solving of moderately complex problems
- Experience in managing unstructured problems
- The person requires understanding of the strategic direction set by senior management as it relates to team goals
- Adaptability & Problem-Solving: Ability to work under pressure, solve urgent matters, and adapt to change
- Ability to handle sensitive, confidential information
- A natural ability to adapt to change
- Attention to Detail: Meticulous attention to detail to identify and resolve issues promptly, ensuring high-quality service delivery.
- Operational Expertise: Proven experience in sound operations management, including SLA management, to ensure seamless delivery of services.
- Generally interacts with peers and/or management levels at a client and/or within Accenture
- Please note that this role may require you to work in rotational shifts
- Primary upward interaction is with direct supervisor or team leads
- Bachelor’s degree in finance required
- For contractual problems – Experience in managing unstructured problems, particularly service-related issues, and working closely with SDL Roles and Responsibilities:
- Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
- Excellent interpersonal and communication skills
- Strong interpersonal skills, with the ability to build and maintain positive relationships with clients, Team, and colleagues.
- Ability to work in a multicultural and diverse environment
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Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
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