Building Lasting Relationships, One Person at a Time.
We are seeking a Customer Service Concierge to oversee the overall client relationship and communication. The role partners with the Production Manager to ensure projects meet the highest quality standards from start to finish, involving project planning, scheduling, and extensive customer interaction.
Key duties include creating a safe job‑site environment, guaranteeing respectful treatment and superior workmanship for customers, and maintaining continuous communication from sale through project completion. The Concierge schedules appointments, provides status updates, fills in workflow gaps when needed, and upholds professional and technical knowledge.
Success in this role requires knowledge of product terminology and installation best practices, strong customer‑service skills, the ability to direct crews, work independently, prioritize tasks, and build effective relationships with installers, supervisors, and clients. The position may demand significant overtime and multitasking to meet deadlines.
Candidates must have at least three years of experience managing customer relationships with an emphasis on continuous communication, exceptional organizational and planning abilities, and proficiency with customer database systems. A valid driver’s license with an acceptable driving record is required.
We offer a competitive compensation package that includes health, dental, and vision insurance, a 401(k) with company contributions and two‑year vesting, long‑ and short‑term disability, life insurance, paid holidays (including your birthday), generous PTO, a clothing allowance, and various bonus opportunities.
Asher Lasting Exteriors, a family-owned exterior remodeling business, has been providing top-quality products and workmanship to customers in west-central Wisconsin since 1974. As specialists in the exterior construction industry, Asher has completed thousands of projects over the past 50 years and are experts in the installation and servicing of windows, doors, gutters, gutter protection, retractable awnings and solar screens. Our Customer Focused Philosophy We fully appreciate that any time you are considering an exterior home improvement like new doors or windows, it is not only a big investment, but a big decision. When seeking and selecting a contractor, you want to make an informed decision. At Asher we feel the more you know about our products and the way we do business, the more obvious your decision will be. Our aim is to be consistently above industry standards and focus on customer service as opposed to lower-bid work. Talk to our customers. They’ll tell you how satisfied they are in working with us. In fact, on a yearly basis over 99% of our past customers have told us that they are VERY SATISFIED with their Asher experience and 98% say they would recommend us to a neighbor or friend.