Customer Support Specialist

Description

Create tracking metrics and reports including but not limited to quarterly forecasts and quarterly operating reports among others in compliance with contractual terms Manage day-to-day operation to support business operations for internal cross-functional communications.

Review and reconcile reports, transactions by comparing and correcting data.

Process Sales orders and track.

Analyze process improvement opportunities such as developing automated reporting templates/ applications. Contribute to team efforts by accomplishing ad hoc work as needed

• Assist account manager/sales team to meet the performance target to provide an efficient and comprehensive service
• Works cross functionally with manufacturing and management teams and resolving issues timely as required
• Prepare sales operation reports and presentation materials as request
• Proactively interface with customers and serve as a point of main contact as request
• Exercise creative thinking and apply experiences to improve processes as needed
• Coordinate sales related activities and maintain/monitor accurate data with efficiency
• Support account manager/sales team in handling of inquiries, orders, issues, shipment, tracking, reports, and general follow up
• Support sales administrative related functions

Requirements

• Experience in B2B & distribution business model, tech industries preferred
• Previous experience supporting sales management preferred and Bachelor degree preferred
• 1-3 years of experience in a sales support position.
• Responsible, reliable, proactive, self-starter, and independent.
• Outstanding analytical skills and exceptional attention to detail.
• Preferred operation experience on distribution business
• Advanced in Microsoft Excel in addition to working level knowledge of other MS Office products such as Word and PowerPoint and SAP
• Solid communication skills. Must be able to articulate and communicate complex data information or issues to executives, external stakeholders, and internal team members.
• Education: BA/ BS preferred in Business, Economics, Engineering or Finance
• Comfortable with fast-paced environment.
• Ability to effectively work under pressure and meet challenging targets
• Excellent problem-solving skills and detail oriented to coordinate/follow up requests
• Strong written and oral communication skills to understand the needs of customers and internal stakeholders
• A team player with the ability to self-manage and flexibility for various tasks
• Demonstrated ability to manage multiple tasks with shifting priorities and tight deadlines in fast pace environment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance