Operations Manager

Description

• Routinely search for recommended new vendors or for the elimination of poor quality vendors
• Has authority to alter scheduling of vendor work based on changes in customer or company priorities
• Allowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the deal
• Has discretion to identify best vendor for each individual project
• Has discretion to switch vendors if not satisfied with work quality or progress
• Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements
• Responsible for the proper review of costing for the payment of commissions. Has authority for the entry of key information utilized for paying commissions
• As part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHV
• Warranty and Finance contract closings
• Responsible for evaluating initial sales agreements against final finance documents
• Responsible for gathering bids through project completion.
• Has authority to alter schedule or scope of work for the above
• Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation
• Responsible for holding vendors accountable to written work estimates if there are discrepancies
• Uses discretion to create final sales agreements to coincide with the finance documents
• Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution
• During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents
• On their own judgement allowed to use company applications to update information missing from deals as seen fit

Requirements

• Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion
• High School Diploma
• Willing to Travel up to 50% locally and during normal business hours
• 2 year Degree preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance