Customer Experience Advisor
Speedy Hire
Enhance CX by gathering feedback, mapping journeys and guiding cross‑functional improvements
11 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
St Helens, England, United Kingdom
Hybrid
Company Size
3,300 Employees
Service Specialisms
Construction services
Tool hire
Equipment rental
Safety services
Temporary accommodation
Pump hire
Lifting services
Power generation
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
- Build awareness of how every role across Speedy impacts the customer journey.
- Build strong connections with colleagues across the business and develop a deep understanding of our customer base.
- Support our contact centres with telephony, data, and service initiatives.
- Work closely with business teams to enhance their CX strategies and celebrate customer success stories.
- Capture and assess how ready each business function is to support our customer experience (CX) strategy.
- Interpret customer feedback to recommend meaningful improvements.
- Champion the Speedy brand and act as a true customer advocate.
- Contribute to the delivery of our ESG Strategy – Decade to Deliver, helping to build a sustainable future for our business and communities.
- Take part in insight days — both internal and external — to better understand our colleagues and customers.
- Create and regularly review customer journey maps, using data to measure and support improvements.
What you bringBenefits
- 95% discount on a wide range of Speedy hire products
- Opportunities to develop your career through our Career Line of Sight framework
- Life assurance and pension schemes
- Employee recognition programmes celebrating your successes
- Free onsite parking
- 26 days’ annual leave (plus bank holidays)
- No evening or weekend shifts – enjoy your work-life balance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- may require dbs, credit, or security clearance check
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Company
Overview
Founded in 1977
Year Established
The company was established in Wigan in 1977.
Listed 1993
Stock Market Entry
The company joined the London Stock Exchange in 1993.
Revenue £420M
Annual Revenue
The company generates over £420 million in annual revenue.
Deal £225M
Refinancing
The company secured a £225 million refinancing deal recently.
- Pioneered tool and equipment hire across the UK.
- Grew through acquisitions and national expansion.
- Offers rental of everything from power tools and lifting gear to rail, survey and powered-access equipment.
- Typical projects span civil engineering, commercial construction, rail upgrades and specialist industrial tasks.
- Deep sector specialism in construction, infrastructure and industrial markets.
- Delivered on-site depots for major contracts like ExxonMobil, the Olympics and MOD Portsmouth.
- Operates depots across the UK & Ireland, with a joint venture in Kazakhstan.
- Safety First – Safety is at the heart of everything we do.
- Customer Focus – We aim to exceed customer expectations and build lasting relationships.
- Teamwork – Working together, sharing expertise, and learning from each other.
- Accountability – Taking ownership of our actions and delivering on promises.
- Innovation – Constantly looking for new ways to improve and adapt to change.
20% Reduction
Carbon Intensity Target
The company aims to reduce its carbon intensity compared to a baseline.
2050 Target
Net Zero Emissions
Committed to achieving net zero emissions by the year 2050.
- Investment in low emission technologies and fuel-efficient fleets.
- Use of renewable energy across operations where possible.
- Active monitoring of environmental impacts and continuous improvement initiatives.
- Focused on fostering a diverse and inclusive workplace culture.
- Ongoing efforts to increase gender representation across all levels.
- Regular tracking of gender diversity metrics and progress.
- Commitment to ensuring equal opportunities for all employees.
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