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Resident Experience Manager - 3003 Van Ness
Equity Residential
Manage resident communications, satisfaction, inspections, and insurance compliance.
6d ago
$29 - $36
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Washington, DC
Onsite
Company Size
700 Employees
Service Specialisms
Property Management
Real Estate Investment
Leasing
Residential Communities
Property Development
Sector Specialisms
Residential
Role
What you would be doing
resident support
payment inquiries
maintenance coordination
call management
insurance reporting
lease communication
- Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction
- Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience
- Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction
- Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty
- Managing and reporting resident insurance policy information to ensure compliance with lease agreements
- Maintaining high visibility by actively interacting with residents in common and amenity areas
- Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience
What you bring
computer literacy
communication
high school
college
management
driver's license
- Computer literacy and effective communication skills
- Availability to work a flexible schedule, including weekends
- High School diploma or equivalent
- Customer service and sales experience
- Residential or commercial property management, hospitality, or retail experience
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
- Managerial Experience
- College degree or coursework
- Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
- Knowledge of federal and state apartment housing laws
- Community Wellbeing: Paid Community Service Hours
- Physical Wellbeing: Medical, dental, and vision care
- Employees are eligible for overtime pay and performance incentives.
- The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1969
Year Founded
The company was established in 1969 as a leader in the U.S. residential real estate sector.
- Specializes in owning, managing, and developing residential communities with a focus on luxury apartments.
- caters to a variety of tenant needs, from urban professionals to families, across top metropolitan markets.
- places a strong emphasis on creating vibrant, sustainable living spaces that enhance the quality of life for residents.
- has a track record of successful property acquisitions and developments in major U.S. cities.
- known for revitalizing urban neighborhoods through strategic investments and offering state-of-the-art amenities.
- focuses on long-term growth through strategic property development and management.
- Each individual is encouraged to be themselves, express their thoughts, and feel valued for their contributions.
- Inclusivity and open-mindedness are prioritized, ensuring that everyone's voice is heard and valued, empowering individuals to grow and succeed authentically.
- Individuals are supported by a collaborative team and the necessary resources, enabling them to achieve success and enjoy the process.
- Commitment to working hard and smart with a sense of ownership and a focus on collective success.
- A dedication to building thriving communities extends beyond their immediate environment, positively impacting broader neighborhoods through meaningful connections.
30% GHG Emissions Reduction
Science-based target by 2030
Aims to reduce scope 1, 2, and 3 greenhouse gas emissions by 30% from a 2018 baseline.
20% Energy Intensity Reduction
Energy efficiency goal
Targets a 20% reduction in energy intensity per square foot by 2030 from a 2018 baseline.
Dow Jones Sustainability Index
First residential REIT listed
Recognized in the Dow Jones Sustainability World & North America Indices in 2024.
$494M Green Bonds
Funds for sustainable developments
Issued green bonds totaling approximately $494 million to support LEED-certified developments.
- Conduct portfolio-wide mid-level risk assessments and develop mitigation/resilience plans for high-risk properties by 2024.
- Evaluate on-site renewable installations; over a third of properties had on-site clean/renewable energy as of Dec 31 2022.
- Joined EPA Energy Star program (2022) and ULI Greenprint Center (2022).
- Named to Dow Jones Sustainability World & North America Indices (2024), first residential REIT to do so.
- A-grade in 2023 CDP Climate Change and 92nd percentile in 2023 S&P Global Sustainability Assessment.
- Deploy rooftop solar PV: over two dozen since 2019.
- LEED Gold+ for wholly-owned developments and feasibility assessments on sustainable building measures for all new projects.
- Specify ENERGY STAR appliances, efficient water fixtures, programmable thermostats, and LED lighting.
50/50 Gender Breakdown
Employee Gender Distribution
As of December 31, 2024, the company achieved a balanced gender distribution with approximately 2,500 employees split evenly between male and female, reflecting a significant commitment to diversity and inclusion.
- Present and consider a diverse slate of candidates for all mid‑management and above positions to help mitigate similar‑to‑me biases.
- Build awareness of and bring focus to unconscious bias in recruiting and hiring, including creating a new hiring manager interview guide and new applicant surveys.
- Perform and participate in annual third‑party compensation and benefits benchmarking to assess competitiveness, utilization, cost, and ensure pay is aligned and equitable.
- Roll out a bilingual education strategy promoting preventive care, securing a primary care physician, annual physicals and increased use of virtual health visits.
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