Product Support Representative

Description

• Participate in company training activities to improve overall work performance.
• Comply with all Aspen Aerials policies and procedures.
• Work with service providers and users to resolve warranty and service issues.
• Process service, warranty, inspection and expense reports in compliance with company policies and procedures.
• Perform repairs on UBIUs at Aspen Aerial’s facility and at the customer’s facility.
• Operate and inspect UBIUs prior to delivery and provide correction lists to Production Manager.
• Prepare, submit and review inspection reports with customers.
• Support the production department through training and development of personnel.
• Assist in the preparation and maintenance of training materials, parts, and service/operators’ manuals.
• Communicate with customers over the phone, in writing and in person to gain an understanding of equipment concerns and to provide technical service needs.
• Participate in the annual “Aspen Aerials Service School”.
• Travel to customer’s location to perform inspections, training and repairs of UBIUs in compliance with company policies and procedures.
• Perform diagnostic tests on UBIUs utilizing electrical and hydraulic test equipment.

Requirements

• Able to obtain and maintain a CDL (commercial driver’s license).
• Proficient in Microsoft Suite (Word, Excel and Power Point).
• Ability to speak in front of groups and with individuals using strong grammar and communication skills.
• Ability to interpret work instructions furnished in written, oral, diagram or schedule form.
• Able to lift and or move up to 75 pounds.
• Able to obtain and maintain a passport.
• Advanced trouble shooting of hydraulic systems, electrical systems, and electronic controls.
• Ability to solve technical problems and at times with limited resources.
• Able to talk, hear, walk, sit, use hands, climb or balance, stoop, kneel, crouch or crawl.
• Ability to work both independently and cooperatively.
• Advanced mechanical ability
• Specific vision abilities required by this job include close vision, distance vision, color and ability to adjust focus.
• Ability to prioritize and work several projects simultaneously.
• Able to operate UBIUs from the basket over bridges.

Benefits

• Travel can be both domestically and internationally. Home on the weekends, typical travel/work week is Monday to Friday or Monday to Saturday.
• Collaborative and innovative work environment
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities
• Comprehensive health, dental, and vision insurance plans

Training + Development

Interview process

Visa Sponsorship

Security clearance